Tier 2 Help Desk Technician Job at VSolvit LLC
Job Summary:
VSolvit is currently seeking a Tier 2 Help Desk Technician to support our Naval Surface Warfare Center, Corona Division (NSWC Corona) customer in Corona, California.
As a Tier 2 Help Desk Technician on this project, you will be part of a team supporting an enterprise application. The ability to identify, communicate, and resolve technical issues is important in all aspects of this role. As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor, and staying focused on the assigned tasks.
Remote / telework is approved for this position.
The compensation range for this position is $60,000 - $95,000 /annually.
Responsibilities:
- Provide Help Desk support to troubleshoot reported issues
- Perform User Testing of Application, regression testing, and validation/verification
- Create, Update, and Maintain Test Scripts/Functional Validation for help desk support and user testing
- Perform Testing Status updates, reviews, and analysis to track status of fixes to application
- Produce Help Desk and Test Result reporting that includes lessons learned, corrective actions and process improvements to mitigate common user help desk issues and testing issues
- Provide subject matter expertise in process improvements to test plans, help desk, and overall inventory management process that reduce errors in workflows and increase stability of the application
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