Tour Concierge/Customer Service Associate (PT) Job at ExperienceFirst
Why us?
Are you looking for a job with growth potential and the ability to make a positive impact? We got both.
As a fast-growing company, we have opportunities for people who demonstrate leadership and competency to grow into more senior roles. Currently, our General Managers of Paris, Rome, Barcelona, San Francisco, Los Angeles, and Dallas all started out as either entry-level operations staff or tour guides.
We aim to delight our customers every day and to build tours with a positive community impact. The smiles of appreciation, positive reviews, and industry accolades energize us to keep striving on our mission to create a better tour experience.
Our culture is one of exceeding expectations for our customers and our employees. We try to be better by working hard, smart, and innovating through experimentation. Did you get ideas? We have a large platform to try them out.
Tour Concierge & Customer Service:
ExperienceFirst is an award-winning, sector-leading tour company based in fabulous Manhattan and we’re looking for an exceptional individual to join our team! We have a great full-time opportunity for the position of Operations & Customer Service Associate. We offer a fun, friendly & high-energy yet casual work environment.
Your job will require you to do the following:
- Be outside at the meeting location checking guests into the tour.
- Provide tickets to guests as they check-in.
- Provide reconciliation reports of who did not show up to the tour.
- Help guests catch up to their tour.
- Helping customers with bookings and their tours.
- Liaise with tour guides, management, and guests.
- Answering phone inquires about tours.
- Data entry and data analysis.
- Assist guides in the field.
- Deliver collateral material to different locations in the city.
To be effective you need to be the following:
- Happy, friendly, and empathic - a people person.
- Obsessive detailed oriented - we are not kidding!
- Able to multi-task and handle stressful situations.
- Comfortable speaking with customers.
- Fluent English speaker and preferably fluent in additional languages.
- Excellent communications skills.
- Professional, friendly, hardworking, self-starter, and willing to help.
- Able to work weekends.
- Able to spend time working outside even in cold or hot weather.
The office is conveniently located downtown across from the Fulton Center subway hub.
Casual attire.
Compensation is $20/hr (min and max).
Here at ExperienceFirst we believe everyone needs to be happy and successful in the role. (Life’s too short not to be happy and productive everyday.) Help us learn more about you. Please forward your resume, cover letter and take our 5-minute survey. This is not a test, it’s a survey. There are no right or wrong answers. Just be easy about it and don’t over think.
Please click here to take the survey:
https://assessment.predictiveindex.com/bo/5DMQ/CustomerService.
Thanks for your interest in ExperienceFirst.
About ExperienceFirst:
ExperienceFirst is a fast growing company with operating in 7 cities. We help guests make the most of their visit with award-winning tours, authentic experiences and the ability to leave the place better than when they came. More information can be found at www.exp1.com
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