RESPONSIBILITIES AND DUTIES:

ESSENTIAL JOB FUNCTIONS:

• Serve as subject matter expert (SME) for GrandPad, including all device functions, capabilities and system data/reporting functions
• Effectively educates/trains on GrandPad for both participants and team members, in both individual and group settings, both in person and remotely
• Communicates well across a variety of ages, educational, and responsibility levels
• Promotes existing and novel uses of GrandPad devices
• Builds clinical/functional capabilities/use of GrandPad for RM PACE
• Manage fleet of devices- inventory, distribution, collection, reallocation
• Primary liaison with GrandPad personnel for data and inventory management, process improvement, roll out of new device capabilities
• Produces useful reports for leadership and uses data to guide development of GrandPad program
• Collaborates as needed on efforts to secure funding for the program
• Effectively educates/trains team members and participants in technology resources (ie. Microsoft Office suite, MS Teams, cell phone technology and applications, etc.)
• Will complete IT Administrative tasks such as all equipment ordering, phone bill reconciliation, assist with inventory, and other admin related duties.
• Will complete IT Administrative tasks such as all equipment ordering, phone bill reconciliation, assist with inventory, and other admin related duties.
• Other duties as assigned

ORGANIZATIONAL (CORE RATING FACTORS):

• Demonstrates support of the Companys Mission, Vision and Core Values
• Provides Exceptional Customer Service
• Ensures discretion with confidential information in accordance with HIPAA guidelines
• Supports a collaborative work environment including courteous, helpful and professional behavior
• Embraces Organizational Excellence through practicing individual time management, efficiency and effectiveness and participating in continuous improvement efforts
• Adheres to and supports all Company policies and procedures
• Supports and practices safe work habits in accordance with policies and procedures
• Brings ideas, problems and concerns forward and participates in resolution and implementation
• Attends required meetings
• Maintains skills and knowledge required including written and verbal communication, best practices for industry standards, and computer competency

QUALIFICATIONS AND REQUIREMENTS:

• High School Diploma or GED equivalent required
• Formal post-secondary education in technology or related field preferred
• Prior experience working with elderly population
• Prior experience with technical education preferred
• Excellent verbal and technical skills are required
• Must be proficient in computer programs. Knowledge of Microsoft Office (Outlook, Word, Excel, etc)
• Ability to work independently with minimum supervision
• Possesses valid drivers license and reliable transportation