Triage Position-Clinic Job at McPherson Hospital
Triage Position-Clinic
Mission statement
Superior health care and exceptional service for each person, every time.
Vision
To be a vibrant and thriving five-star center for health, serving as our community's first choice for health and wellness.
Our C.A.R.E. Values
- Compassion - I will treat everyone with kindness, acceptance, empathy, and understanding.
- Accountability - I will be trustworthy, responsible, and dependable while taking ownership of my actions.
- Respect - I will value the feelings, wishes, rights, and traditions of everyone without judgment.
- Excellence - I will strive to understand and exceed the expectations of others.
Benefits:
Medical Insurance- Three different plans to choose from
MASA- Medical Transportation Solutions
Health Reimbursement & Savings Account
Flex Spending Account/Dependent Care Spending Account
Dental
Vision
Identity Protection-Free
Hospital Indemnity
Life Insurance-Free
LTD/STD-Free
Voluntary Life & AD&D
403 (b) Retirement Plan- 4% employer contribution
ETO
EIB-Hospital contribution
Free 24-hour access to fitness center+family
JOB DESCRIPTION: Triage Position-Clinic
- Full-time
- Days
JOB SUMMARY: Under general supervision of the Nursing Supervisor the Triage position performs care coordination and professional nursing functions to assess the severity of the patient’s health concerns using protocols and algorithms in a manner that provides patient dispositions to emergency care, clinic provider appointments, and triage nurse clinic services within the scope of the licensed practice. The Triage staff members will support providers in triaging all walk in patients.
Candidates should have a strong community health/public health orientation.
ESSENTIAL ACCOUNTABILITIES:
1. The Triage staff members will be part of a care coordination team supporting general care processes alongside the providers.
2. Triage staff members will schedule/direct patient telephone calls, including walk-in patients requesting health care services.
3. Evaluates and assesses patient’s health care needs based on patient’s signs and symptoms utilizing established triage protocols and guidelines.
4. Obtains appropriate input and direction from the provider as needed to determine the best clinical course of action and recommendations for specific patient health care needs.
5. Accurately documents symptoms/complaints, advice provided and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
6. Coordinate and schedule future, same-day, and walk-in appointments on the provider schedules.
7. Utilize triage protocols appropriately.
8. Monitor patient flow in clinic; ensure that patients receive all recommended services in a timely manner.
9. As needed, perform other nursing functions as assigned. Assist providers with special procedures as needed.
10. Assist with prescription refills and communications per protocol.
11. Assures that pertinent medical information is forwarded to proper departments as needed for continuity of patient care.
12. Documents in electronic health record (EHR), triage assessment, plan, implementation, and evaluation, follow-up.
13. Completes other duties as assigned by Nursing director.
14. Track patients that “no show” for appointments.
15. Set up new patients for appointments and do all required new patient paperwork.
KNOWLEDGE/SKILLS/ABILITIES:
1. Must have knowledge of disease processes, normal growth, and development of all age groups.
2. Must possess community health knowledge.
3. Must operate with cultural sensitivity with respect to working with persons and groups of diverse racial, ethnic, economic, and social backgrounds.
4. General computer skills required. Experience with EHR systems.
5. Ability to maintain a positive attitude with changing conditions.
6. Ability to work in a fast-paced department and handle multiple tasks, work with interruptions, and deal effectively with confidential information.
7. Seeks out available resources to resolve problems
8. Possess strong verbal and writing communication skills.
9. Possess a professional and mature demeanor.
10. Ability to work effectively under pressure by prioritizing work activities.
11. Ability to function independently as well as the ability to work as part of a team.
QUALIFICATIONS:
Education:
Minimum Required:
Minimum 2 years of healthcare experience
Certified Nurse’s aide/Medication aide/or medical assistant
Experience:
Previous experience in rural health clinic preferred.
Triage experience of at least 1 year preferred.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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