Torrent Technologies seeks candidates for a Flood Underwriter opening based in the Overland Park, Kansas and Kalispell, Montana offices or REMOTE US base.

What can you expect?

• In conjunction with and under the supervision of the Underwriting manager, reviews, analyzes and handles quotations, services existing book of business. Utilizes appropriate software to evaluate recommendations and determine policy approval and process all additional policy-related information
• ANFI designation is preferred. If you don’t have it already you will be required to obtain your ANFI designation within first 6 months of employment
• In the first 30 days you can expect to participate in a robust training program of class room, on the job and computer based training depending on your underwriting and flood experience
• Work an 8 hour shift between our hours of operation 7am-7pm Monday- Friday. In this role you can expect to service our clients and colleagues primarily via phone and chat, you must be comfortable conversing and working in a phone based position while providing top tier customer service
• You will be joining a team of highly motivated and knowledgeable individuals ranging from Senior to Junior Underwriters
• Work in a desirable location on a campus with tons of employee amenities

What is in it for you?

• A company with a solid brand and clear results to match
• Culture of internal mobility, collaboration and valued partnership with HR from the business
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations
• Competitive pay (salary and bonus potential), Full benefits package – starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution)
• Flexible work opportunities for work/life balance
• Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan

We will count on you to:

• Underwrite new submissions to ensure new policies are correct, per guidelines
• Process endorsements, cancellations and reinstatements, and handle billing issues and completes policy issuance
• Review all underwriting information to include applications, photographs, elevation certificates and third party internet resources to correctly underwrite the policy
• Provide customer service to agents Respond to by phone support, online chat and emails and meet required production KPIs as defined by leadership
• De-escalate difficult customers and bring situations to complete resolution
• Demonstrate a clear understanding of time management techniques by working independently with moderate supervision and as a participating and contributing member of a team
• Actively and consistently participate in and contribute to group activities to include daily huddles, team meetings, and training opportunities
• Communicate in a concise, tactful, prompt and effective manner both over the phone and by email
• Maintain a positive working relationship with agents, customers, coworkers and others

What you need to have:

• High school diploma or equivalent
• 1+ years insurance underwriting experience, flood experience preferred
• Excellent written and verbal communication
• Basic to intermediate technical knowledge of systems and procedures
• Attention to detail
• Basic computer knowledge and comfortable using the Microsoft suite. Microsoft Office suite, particularly Word, Excel, and Outlook

What makes you stand out?

• Previous customer service experience
• 2+ years of Underwriting experience with ANFI designation
• Experience working underwriting methodologies and flood insurance practices along with experience working with organizational insurance procedures and policies
• Time management skills along with ability to work in a team environment
• Strong interpersonal skills for interacting with team members and clients

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan(NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $20 billion and 83,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Torrent offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating the insurance enterprise of the future. If that’s you, join us on our journey.

Torrent Technologies is the leading flood insurance administrator in the US. Its integrated suite of business software platforms along with customer-focused service and support solutions have revolutionized the flood insurance landscape. Torrent is recognized for our deep flood insurance expertise and advanced technology capabilities. We provide market leading service and administration to Write Your Own (WYO) insurance companies and agents including direct access to both the National Flood Insurance Program (NFIP) and private insurance products.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Job Type: Full-time

Pay: $40,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Overland Park, KS 66201: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Overland Park, KS 66201

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