• Design high impact conversational experiences for Chase customers that span devices, channels, and modalities
• Create design deliverables, including bot personas, sample dialogs, and conversation flow diagrams
• Identify new conversational patterns and maintain documentation for future application
• Draft content for conversational experiences and collaborate closely with content strategists to match brand and product standards
• Understand and be able to design in tandem with the capabilities of Natural Language Understanding and AI for optimal recognition
• Coordinate with user experience researchers to perform impactful research efforts across design phases, and translate insights into actionable recommendations and designs
• Collaborate with developers and tech partners to ensure designs are correctly translated into build

• 3-5 years diverse experience working in the Conversation Design, User Experience Design, or Content Strategy
• Bachelor's degree or equivalent related experience
• Deep understanding in design thinking methodologies and practices
• Deep understanding & application of Conversation Design best practices
• Proficient understanding of AI design & Natural Language Processing
• Effective time-management and cross-collaboration skills
• Experience using conversation design tools like BotMock or Voiceflow, or experience using virtual assistant platforms like IBM Watson, Kore.AI, or DialogFlow

• Experience creating conversational experiences in the realm of finance and banking
• Familiarity with Jira and Agile development processes

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
Brooklyn,NY $104,500.00 - $140,000.00 / year