We are actively interviewing for our next new hire training class that is scheduled to begin 1/2/2023.

We are seeking candidates who speak with polish and professionalism, who personally have high standards for service and are self-motivated to exceed expectations in all they do, and especially, team members who want to work and are reliable and dependable.

After applying, candidates will receive an invitation to complete a short automated phone screen.

ONLY candidates who complete the automated phone screen will be considered.

***THIS ROLE REQUIRES OPEN SCHEDULE AVAILABILITY (TO ACCEPT ANY ASSIGNED SHIFT, INCLUDING: SHIFT 1, SHIFT 2, SHIFT 3, WEEKENDS, HOLIDAYS)***

***MUST RESIDE IN THE DALLAS AREA AS NEW HIRE TRAINING IS CONDUCTED ON SITE FOR THE FIRST 3 WEEKS. ALTHOUGH THE POSITION IS REMOTE AFTER TRAINING, ON SITE ATTENDANCE WILL BE REQUIRED AT VARIOUS TIMES FOR VARIOUS REASONS. DETAILS WITHIN JOB AD.***

At Maestro, superior quality customer service is the standard. Account holders can contact our team of professional, engaged, and extremely friendly virtual personal assistants to request a wide variety of things you might typically rely on a personal assistant to do for you. Common requests include destination assistance, consumer research, administrative/clerical tasks, reservation booking, appointment scheduling, and travel arrangements. It is our goal to enhance our partners' brand image by taking care of, and anticipating the needs of their customers as it relates to day-to-day lifestyle needs.

A poised, professional, and polished phone presence is required. A genuine desire to be of service is also required. Doing more than was asked, seizing opportunities to go above and beyond the call of duty, having an innate willingness to excel in all that you are tasked with will serve you well at Maestro.

We are actively seeking a group of 8 new team members to join our diverse and inclusive team in our upcoming new hire training class, which will commence on August 29, 2022. Be sure to check the list below to determine whether you may be the ideal candidate!

Maestro provides inbound call center support for various clients, primarily in the automotive industry.

Representatives provide support for Mitsubishi Connect by assisting new and existing subscribers with registration, account and subscription management, SOS/emergency calls, Automatic Collision Notifications, reporting emergencies to Public Safety personnel, Tracking Stolen Vehicles and working with law enforcement in recovery of stolen vehicles, remotely locking or unlocking vehicles, mobile app usage questions, and escalation of tech support tickets as needed.

Support is also provided for Destination Assistance calls from Infiniti Connection/InTouch, Nissan Connect and Subaru STARLINK subscribers. Customers with active subscriptions to these services can reach our center from their vehicle's infotainment system to retrieve destinations downloaded from our call center to their navigation in mere moments.

And, that’s just the tip of the iceberg. These subscribers can also reach our center via cell phone, text message, email, or app to submit a wide variety of PERSONAL CONCIERGE requests that can range anywhere from simple appointment setting or reminder calls to elaborate vacation planning, helping find the perfect event tickets, making dinner reservations, or even consumer research. Check out some of our websites for more information on the types of personal assistant requests we are accustomed to assisting with.

https://www.infinitipersonalassistant.com/

https://www.nissanusa.com/connect/features-apps/nissan-concierge.html

https://www.personalassistants.com/virtual-concierge

We are also partnered with Porsche, Audi, and Volkswagen to provide enhanced Roadside Assistance for owners who have experienced a vehicle disablement more than 100 miles from home. We assist by finding nearby overnight accommodations, alternative transportation while the vehicle is in repair, and/or rental vehicles to keep the trip going!

At Maestro, work/life balance and general well-being is important to everyone. That is why we work 4-day work weeks, and we also offer Pay on Demand. This means you can access your wages anytime you need them, not just on pay days!

You are the ideal candidate if:
- You have open schedule availability to work any shift assigned, as we offer 24/7 support for our clients, and we are hiring across all shifts
- You have weekend availability, as you will be assigned a schedule that includes a Saturday OR Sunday shift each week, based solely on business needs
- You have 2 years experience in customer service
- You have experience working remotely
- You have strong communication skills
- You are polished and professional
- You take initiative with little direction
- You have a positive personality and a can-do attitude
- You have high standards for the level of customer service you personally receive
- You are naturally inclined to want to exceed customer expectations
- You are open-minded and coachable
- You are dependable and accountable

***Only candidates who complete the automated phone screen will be considered.***

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 4x10
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekend availability

COVID-19 considerations:
Team members are working remotely in general, but there are periodic times when on-site work is mandatory.

Application Question(s):

• Completely open schedule availability, including day, night, overnight, weekends, and holidays
• Ability to report on site at North Dallas location for 3 weeks of new hire training

Work Location: Hybrid remote in Dallas, TX 75248

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