DermRight’s Mission is simple, to provide personalized and compassionate care in the comfort and convenience of the place our patients call home. DermRight brings Mobile Dermatology Solutions to the patient reducing anxiety, keeping surroundings familiar, making it easy for those with decreased mobility to get the screenings and treatment they need. DermRight provides all patients with the time, dignity, and respect they deserve, while having outstanding outcomes and unparalleled patient satisfaction.

The Patient Care Coordinator (PCC) acts as an ambassador of DermRight Mobile Dermatology and delivers an unparalleled patient experience while working under the supervision of the Practice Director. The PCC is the access point for patients and/or their representatives and is responsible for ensuring DermRight patients’ needs are met in a pleasant, efficient, and timely manner.

The PCC is the first point of contact during the patient-provider experience and will remain the point of contact going forward to deliver top-quality patient care that surpasses the patient’s expectations. The PCC will answer and triage all inbound calls, respond to email, text and VM, coordinate and confirm patient visits, process referrals, conduct patient intakes, verify patient insurance eligibility, create and maintain patient charts in the EHR with clear and effective documentation, process RX prior authorizations, create scheduling routes utilizing route software, provide appropriate patient education, work with other medical practices to ensure prior authorizations are received and in good order, communicate and provide referring offices with DermRight Provider’s visit consultation notes, coordinate additional services, monitor patients with chronic and/or acute conditions, send orders to facilities, maintain all records in accordance with DermRight policies and applicable laws, communicate information to patients, facilities, medical providers and pharmacies as needed, file, fax, photocopy, scan, data entry, and in general function as a resource for any other clinical, clerical or administrative task that DermRight or DermRight Providers may need in order to maintain and enhance DermRight’s overall office efficiencies as well as deliver timely, optimal and quality patient care. An individual will be successful in this role by providing an unprecedented patient experience while exceeding patient satisfaction.

The PCC is a remote position working from the comfort and convenience of your own home.

The following duties are included in the Patient Care Coordinator’s job responsibilities, but they are not limited to:

• Answer inbound calls and respond to email, VM, text and fax inquiries
• Process incoming referrals by creating a new patient electronic file in the EHR system and enter all pertinent patient information to include but not limited to patient demographics, referring provider information, insurance plans, guarantor information, if applicable the facility, MPOA or caregiver information, chief complaint, HPI, current and past medical history, allergies, and prescriptions
• Review providers visit notes and generate orders to send to the appropriate recipients. Take verbal instructions from providers to generate orders. When necessary, must seek clarification to ensure proper patient orders are being provided and followed
• Contact patients prior to their appointments to remind them of the visit and/or inform them of cancellations or changes to their appointment
• Contact referring providers office to request additional information or provide a status update on a mutual patient
• Initiate outgoing referrals to another specialist, as needed
• Verify insurance and when necessary obtain pre-authorizations and pre-certifications
• Ensure patient information is up to date when scheduling established patients
• Adequately document all actions and interactions, whether direct or indirect, effecting a patient or their chart
• Provide patient education and answer patient questions by phone or email
• Contact patients/caregivers/MPOA’s to check on patient progress/status and receive visual updates to verify appropriate healing of lesions, wounds, rashes, or other conditions
• Verify that all required consent and/or compliance documents are completed and signed by the patient or MPOA prior to their appointment
• Complete lab and pathology requisitions/orders then track the results and provide them to patients, as necessary or assign a task to the appropriate staff member who is responsible for contacting the patient
• Review RX refill requests and approve or coordinate with our prescribing provider for an alternative option
• Respond to RX prior authorizations by reviewing the patient diagnosis and other information in their medical history and completing the request in a timely manner
• Process and send medical records and/or other specific patient information requests to the approved requesting party
• Schedule patients within specific timeframes based on their diagnosis and/or referral status plus other critical circumstances, if applicable, and then grouped based on their geographical location
• Extensive familiarity of the greater Phoenix area with the ability to group appointments based on geographical location and further identify and correct discrepancies of inefficiencies
• Independently create and schedule appointments within the scheduling system for mobile appointments based on geographical location with the result being the quickest route utilizing time as a measurement
• Ensure the most efficient and effective route is selected to reduce unnecessary time and distance between appointments
• Coordinate and manage each provider’s schedule to their specific needs
• Update and re-route schedules based on cancellations and add-ons
• Consider priorities, STAT requests, and other special circumstances when scheduling appointments to guarantee all patients are seen in a timely fashion and patient health and safety is not at risk
• Support providers by responding to their request for administrative, clerical or customer service assistance
• Additional duties as assigned

Requirements:

• A private and quite place to work with phone, computer, printer, and uninterrupted internet access
• 5 years of experience working within the healthcare industry
• Working knowledge of medical terminology including understanding ICD/CPT codes to communicate with patients, providers, and other internal or external stakeholders without issues
• Proven customer service skills analyzing and solving problems with great outcomes
• 5 + years of professional experience in a clerical or administrative support related role
• Personable, dependable, and responsible with excellent interpersonal skills including verbal and written strengths
• Must have a positive and collegial disposition and enjoy collaborating with a team
• The ability to be self-motivated and to work autonomously
• Must possess strong computer skills with the ability to learn new systems quickly and be proficient in the use of Microsoft Word, Outlook, PowerPoint, and Excel
• Experience working with the geriatric population or an at risk/underserved population and understand the complexities associated with the demographics which can include but is not limited to comorbidities, multiple caregivers involved in the care, at risk for additional ailments that require closer monitoring, patients who do not make their own decisions and have a MPOA who needs to be involved at all times, etc.
• Ability to understand and handle PHI/HIPAA in the utmost confidential and professional manner
• Outstanding organizational, prioritizing, and multi-tasking skills
• HS Diploma or equivalent

What We Expect:

• Always represent DermRight with the utmost professionalism with your actions and appearance while upholding all legal and ethical standards for medical and non-medical professionals
• Communicate and work with all DermRight staff to ensure coordinated efforts for the provision of high-quality customer service
• Assist management in identifying, analyzing, and resolving issues for overall improvements
• Abide by OSHA, HIPAA, and other relevant medical office regulations
• Excellent administrative and organizational skills
• The ability to effectively communicate with older adults and their families
• Skill in developing and maintaining records, writing reports, and responding to correspondence
• Trustworthy, respectful, dedicated, excellent teamwork, teambuilding, and collaboration skills

DermRight, LLC. is an equal opportunity/affirmative action employer who affords equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, sexual orientation, sexual identity or expression, genetics, national origin, age, disability, pregnancy, political affiliation, veteran status or any other status that is protected by local, state or federal law.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Medical specialties:

• Dermatology
• Geriatrics
• Home Health
• Hospice & Palliative Medicine
• Wound Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Remote

Application Question(s):

• If it is not clear from your resume where you had 2 years of dermatology experience, please explain.
• Arizona does not observe daylight savings time. The hours are 8am-5pm Arizona time, year round. Example - EST will be 10a-7p, November to March then 11a-8p, March to November. Are you able to commit to these hours, regardless of your time zone?
• Our hourly rate is firm and it is listed, have you reviewed our hourly rate and does that work for you?

Experience:

• Dermatology: 2 years (Required)

Work Location: Remote

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