Join one of the fastest-growing businesses in Utah! Greenix has been recognized as one of “Utah’s Fast 50” businesses for 3 years running and named “Utah’sEmerging 8” businesses to watch. By sticking to our core values, Trusted - Sustainable - Different, we have redefined the service industry. If our core
values are part of your life, we would be excited to add you to our team.

The Vice President of Customer Experience is responsible for managing all aspects of customer support and service. The vice president develops the organization's customer service strategy and manages the overall performance of people and processes to achieve the highest levels of customer satisfaction.

The Vice President of Customer Experience will plan, direct, coordinate, and oversee Customer Service activities in the organization, ensuring the development and implementation of efficient Customer Service and cost-effective systems to meet the current and future needs of the organization.

What We Offer

• Health, Vision, Dental, 401K and more
• Paid time off
• 9 paid holidays
• Company trips
• Company Phone/laptop
• Company credit card
• And More

SUPERVISORY RESPONSIBILITIES:

• Recruits, interviews, hires, and trains management-level staff in the department.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

• Establishes, implements, and communicates the strategic direction of the organizations

Customer Service division.

• Collaborates with executive leadership to develop and meet company goals while supplying

expertise and guidance on Customer Service projects and systems.

• Collaborates with other divisions and departments to carry out the organization's goals and

objectives.

• Identifies, recommends and implements new processes, technologies, and systems to improve

and streamline organizational processes and use of resources and materials.

• Ensures that departmental decisions and project plans such as those for staffing, development,

organization, material efficiency, hardware acquisitions, and facilities are in line with the
organization's business plan and vision.

• Establishes, communicates, and implements Customer Service-related policies, practices,

standards, and security measures to ensure effective and consistent support and execution.

• Reviews and approves cost-control reports, cost estimates, and staffing requirements for

projects.

• Establishes and administers the department's budget.
• Presents periodic performance reports and metrics to the chief executive officer and other

leadership.

• Maintains knowledge of emerging technologies and trends in Customer Service management.
• Identifies training needs and ensures proper training is developed and provided.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor's degree in Business Administration, Logistics, Engineering, Communication, or other

industry-related field required; MBA preferred.

• BPO experience preferred
• At least 10 years of industry-related experience including three years in upper management

required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time

#INDCORP

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Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Orem, UT 84058: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer relationship management: 10 years (Preferred)

Work Location: One location

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