Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by dedicated CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Job summary

Get ready for an exciting career opportunity with CBRE!

The Workplace Experience Supervisor leads a team of Hosts who serve as cultural ambassadors, community advocates, and service leaders in their workplace. You would lead all aspects of providing services for a building or campus, with the goal of ensuring that operations and processes align with client needs and objectives.

Duties & responsibilities

• Provides supervision of delivery of Experience Services.
• Services include, but are not limited to: Concierge, Reception, Switchboard, Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.
• Supervises Hosts assigned to Experience Services, including establishing work schedules, assigning tasks, cross-training staff to perform multiple duties as back-up.
• Responds to customer requests and complaints with accurate and detailed information according to specific request.
• Assist in the completion of the Service Business Continuity plan.
• Maintain relationships with vendors who provide services and goods to ensure all vendors used have current proof of insurance and contractual documentation in place, per requirements.
• Oversees, applies, and maintains integrity of databases and other digital tools, which may include administration of SharePoint sites or similar associated with service delivery, as requested. Performs audits as needed. May provide sophisticated reporting.
• Ensures safety standards are met by those delivery Experience Services; whether company employees or third party service providers.

Qualifications

• HS Diploma or GED required.
• Minimum of 4+ years of related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred.
• Open and flexible work schedules.
• Ability to comprehend, analyze, and interpret sophisticated documents and solve problems involving several options in situations. Requires intermediate analytical and quantitative skills. Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
• Ability to understand and carry out general instructions in standard situations and resolve issues.
• Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 40 lbs.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).