Positions: 2 (Full-Time)

Salary: $22.00

Schedule: Schedule can vary week by week depending on hotel occupancy and need. Schedule may include am, pm, weekdays, weekends, and holidays.

COVID-19 Considerations: We have established cleanliness and safety guidelines and procedures for COVID-19. We provide all of our associates with Face Coverings and other protective equipment (as needed) as well as extensive COVID-19 Training

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401(k)
• Employee assistance program
• Employee discount
• Vacation/Sick Time
• Holiday Pay

Education: College Degree/Certificate in Hospitality or related field preferred.

Experience: 2+ years of Front Office/Guest Service Hotel Experience preferred.

Work Remotely: No

Below is an overview of the job and some of the position responsibilities, please note this is not a full job description or a complete list of all responsibilities. This is only an overview of the position.

The Front Office Agent is the first point of contact for hotel guests and is responsible for providing personalized service to guests upon arrival, during their stay and upon departure. In addition, the Front Office Agent will perform all Front Office functions, not limited to assisting guests in other areas when needed. Lastly, the Front Office Agent will promote hotel services and anticipate guest needs to promote higher guest satisfaction.

• Greet all guests and or associates upon contact.
• Provide parking guidance and or make transportation arrangements.
• Check-in/Check-out guests.
• Assist with hotel reservations for guest rooms.
• Assist with escorting guests to their room and or other hotel area as needed.
• Assistance with carrying, holding and or storing luggage and or other items.
• Manage multiple phone calls, radio calls, e-mails and or requests.
• Deliver packages, newspaper, group amenity deliveries and or any other item requested.
• Maintain hotel entrance clean and clear of congestion and report any safety matters to Maintenance.
• Promote hotel services, facilities and anticipate guest’s needs to promote higher guest satisfaction.
• Demonstrate brand standards, behaviors, hallmarks and mandates.
• Follow all emergency and safety guidelines in order to provide a safe and secure environment for guests, associates and visitors.
• Follow all guidelines, policies and procedures as outlined by PHM’s Employee Handbook such as, reporting to scheduled shift, report to work on time, reporting absences, have a professional demeanor, etc.

Company Information:

Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. The Westin Hotel, Palo Alto is one out of 7 hotels within PHM. The Westin Hotel, is located at the heart of Silicon Valley, in front of Stanford University and walking distance to downtown and shopping centers. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more! As part of the Marriott brand we pursue excellence in everything we do!

We are looking for someone who can easily engage and adapt to our unique culture. We are looking for a friendly and detail oriented Front Office Agent to join our family! The Front Office Agent is the first point of contact for hotel guests and is responsible for providing personalized service to guests upon arrival, during their stay and upon departure. The Front Office Agent is an integral part of our team at the property and works side by side with associates and managers on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us maintain our high quality standards, who will help develop new ideas and ways to improve our guest satisfaction scores.

If this position and The Westin Palo Alto (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you!

Learn more about our company at www.phmhotels.com.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• Guest services: 1 year (Preferred)
• Hotel experience: 1 year (Required)
• Front desk: 1 year (Required)

Work Location: One location

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