Find the workplace you've been looking for...join our Reliance Bank team!

We are currently seeking a full-time Account Manager for our Twelfth Street Office location in Altoona, PA.

In this role you will get to:

• Contribute to the bank's growth and customer satisfaction by helping delinquent borrowers promptly resolve problems related to their loan accounts.
• Use your problem-solving abilities and human relations skills to analyze the delinquent borrower's financial situation and work with them to coordinate appropriate replayment plans and options.
• Establish and maintain records regarding delinquent loan accounts; document all recovery actions taken such as telephone conversations, alternative payment arrangments, etc.
• Collaborate with our personal and commercial lenders to coordinate timely collection strategies.
• Stay current with secondary market vendor requirements on the handling of non-performaing loans.

Benefits for this Role:

We offer a welcoming workplace emphasizing our Core Values of Integrity, Team, Relationships, Community and Growth.
Additionally, Reliance Bank is proud to offer a comprehensive benefits package which includes:

• Annual Bonus Program
• 11 Paid Holidays
• Annual Paid Time Off (PTO) Allotment
• Gym Membership Reimbursement
• Employee Wellness Program
• Mileage Reimbursement
• Medical, Dental, and Vision Coverage
• Matched 401(k) Retirement Savings Program
• Flexible Spending Plans/Health Savings Account
• Life Insurance
• Short and Long-Term Disability
• Career development and learning opportunities

The right person for this role will have a High School diploma and at least two (2) years' of experience in a related position or banking role. Associate's Degree or Bachelor's Degree in Finance, Business, or a related field (or an equivalent combination of education and experience) is preferred.

Other requirements:

• Passion for problem-solving and working with people
• Solution-driven mentality and ability to independently make effective decisions
• Strong organizational skills and ability to multi-task effectively
• Proficient computer knowledge and ability to learn bank-specific software
• Ability to communicate professionally both verbally and in writing
• Visual and auditory skills
• Ability to stand for long periods of time; bend; stoop; and lift items of up to 25 lbs.

Reliance Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.