Administrative Assistant (Remote) Job at Valera Health
Valera Health is a best-in-class tele-mental health service company that uses digital technology to deliver high-quality and culturally appropriate behavioral healthcare.
At Valera Health, we practice complete care and believe that great care happens when we work together. We employ a comprehensive care approach that combines therapy and medication management with overall wellness promotion. We make sure our patients are supported between visits with personalized tools and resources and an easy way to reach out for help. Our team works together to provide treatment that is comprehensive, coordinated, and tailored to patients.
The administrative assistant is an integral part of our services and guarantees that each patient has a seamless experience of care. You are the first point of contact for patients and will be integral to our growth. This role serves as a communication channel between patients, providers, and Valera's operational team.
As an administrative assistant you will:
- Be responsible for handling incoming phone inquiries and triaging accordingly
- Greeting patients telephonically and in-person
- Fulfilling records requests, taking messages, sending faxes, etc.
- Collateral contacts and community partners
- Manage the voicemail inbox and email account, and connect to the appropriate provider in a timely fashion
- Be responsible for handling all incoming fax inquiries and triage accordingly
- Complete other administrative tasks
You will love this role if you:
- Are available full-time hours, between 3:00pm EST and 11:00pm EST/12:00pm PST and 8:00pm PST Monday-Friday
- Enjoy talking to customers and helping them solve their problems by connecting them to the right place
- Have an open mind and curiosity for the behavioral healthcare field, with a passion to improve the lives of others!
What we are looking for you to bring:
- Previous office administrative experience, medical administration preferred
- Strong customer service background
- Comfort with G-Suite and MS Office, Excel proficiency is a plus
- Comfort working in a fast-paced, changing environment
- Be a self-starter and a team player
- High school diploma or equivalent minimum
- Bilingual Spanish is preferred
We hire people from all backgrounds because that's what it takes to build a team that can reach and support those in need of high-quality behavioral healthcare. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Why Valera?
We know how critical having access to quality mental health care is. We envision a world where people are able to receive the help they need from anywhere, and it starts with Valera Health.
Valera Health Mission Statement:
To provide compassionate mental healthcare to those who need it the most, when they need it the most.
Valera Health Values:
- Follow the data, embrace change, and adapt purposefully
- Build an authentic, inclusive, and engaged community
- Collaborate and work as a team
- Invest in our team members and their development
- Incorporate diversity and equity every step of the way
- Treat others with dignity and operate with integrity
Be part of our mission!
We are very proud of the work that we do and it takes a great team to make it happen! If you are interested in one of our open positions, we'd love to start the conversation.
We hire people from all backgrounds because that's what it takes to build a team that can reach and support those in need of high-quality behavioral healthcare. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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