Administrative Support Assistant IV - Community Planning and Development Job at City and County of Denver
The Department of Community Planning and Development (CPD) is seeking a highly motivated individuals to join our department with our Admin team to provide support to two teams as an Administrative Support Assistant. The two teams include our Inspections team and our Records team. We offer excellent benefits with a pension plan, work/life balance, and opportunities for growth! This is great way to get your foot in the door with and gain some very broad experience in many aspects of the City!
Benefits:
· Four (4) Medical plans to choose from, Dental, Vision Insurance
· Pension Plan for LIFE (DERP)
· 457 (b) Retirement Plan
· PTO – over 3 weeks in your first year
· 11 paid holidays
· Student Loan Forgiveness
· Short Term and Long Term Disability
· HSA/FSA
· Family Leave Benefits
· Life Insurance
· Employee Assistance Program
· Education Refund Program; Learning and Development Opportunities; Courses and Career Development Resources; Employee volunteer program
· And so much more - visit the 'why work here' page on Denvergov.org/jobs to find out about all the amazing benefits and reasons to work for the city that you love
BUILDING COMMUNITY: Denver Community Planning and Development is responsible for visionary city planning and ensuring safe, responsible, sustainable building. CPD regulates planning, zoning, development, and maintenance of private property in Denver. We're working hard to make Denver a great place to live, work and play! Learn more about how we’re “BUILDING COMMUNITY” at www.DenverGov.org/CPD and www.DenverGov.org/DS.
The Administrative Support Assistant will provide technical and operational support to the public, internal staff members, and other city departments/agencies while maintaining a working knowledge of relevant regulations, policies, standards and procedures.
Work schedule will be Monday through Friday from 7am-4pm. This position is hybrid and requires you to be in the office three days per week.
Key responsibilities include:
· Interacts with customers via phone, email and in person to provide general information, including project status updates
· Interprets, applies, and explains regulations, policies, standards, and/or procedures to internal/external customers based on extensive knowledge of a specialized area within a defined scope
· Reviews and evaluates forms, applications, computations, documents, and/or other information to determine accuracy, completeness, acceptability, or compliance based on extensive knowledge of a specialized area or legal requirements
· Determines and evaluates facts and makes decisions without the benefit of direct guidance or supervisory review where the cost of correcting errors could be substantial in either time or money
· Prepares and processes documents and other forms in accordance with legal precedents or other specialized/technical procedures
· Recommends improvements or solutions to problems within a range of specified, acceptable, and/or standard alternatives and technical practices
· Provides specialized information, identifies problems within a defined scope and has the authority to resolve discrepancies, and follows up on requests or complaints
· Responds to sensitive inquiries and problems related to the specialized/technical area and resolves problems by making reliable decisions
· Responding to Colorado Open Records Act (CORA) requests
· Examines, checks, and approves/rejects information and determines appropriate services within a defined scope; Performs other duties as assigned
This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org.
The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.
About You
Research shows that women and people of color are less likely to apply for a position if they do not meet almost 100% of the desired skills. Please note this is not necessary. If you meet the minimum requirements and have a passion for the work, you are encouraged to apply!
This positions work very closely and frequently with our external customers, our ideal candidate will have excellent interpersonal and customer service skills.
Additionally, our ideal candidate will possess the following:
- Ability to communicate professional and effectively- verbally and in writing
- Excellent time/work management skills; Fast paced and strong attention to detail
- Ability to work well under pressure and the ability to multitask
- Motivated to help others and passionate about public service
- Ability to work as part of a team to support both internal and external customers
- Ability to build relationships at all levels and work with very diverse populations
- Problem solving skills; Analytical skills
- Customer service experience
- Proficient with Microsoft Office Suite
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
- Education Requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
- Education & Experience Requirement: Additional appropriate education may be substituted for the minimum experience requirements
Unsure if you meet the minimum qualifications? See more information below to help you understand if you qualify.
When determining if a candidate meets the minimum qualifications for a job, we take into account both their education and experience. We offer flexibility with education and experience equivalency to ensure a fair evaluation of all candidates.
Here's how we count education and experience:
Education to Years of Experience conversion:
- Associate's degree = 2 years
- Bachelor's degree = 4 years
- Master's degree = 2 years (in addition to a Bachelor's degree)
- Juris degree = 2 years (in addition to a Master’s degree)
Years of Experience to Education substitution:
- If a degree is required but not possessed by the candidate, additional relevant experience can be used in place of the degree (e.g., 4 additional years of experience for a required Bachelor's degree)
- If a degree is not required, but you possess one, it can be counted as additional experience
- If a Bachelor's degree is required, a Master's or Juris degree can be used toward experience
- Please note that the type of experience that qualifies for equivalency will need to match the type of experience listed in the minimum qualifications
- Please note: depending on the position, the degree may be required to be in a relevant field to the position you are applying for in order to substitute as experience
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Denver, CO 80202
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