Airline Customer Service Supervisor

Come Join WFS Passenger Service TEAM :)

As Supervisor Passenger Services, you will effectively supervise the flow of the operations, from check-in through boarding passengers, and assist both customers and employees in any manner required.

Responsibilities include (but are not limited to):

• Supervises, coordinates, and controls airport passenger service functions.
• Monitors the quality and quantity of work performance.
• Ensures compliance with Company rules and regulations, and Company safety standards and trains subordinates.
• Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
• Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors, and other third parties are treated with respect.
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
• Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
• Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued and displaying a relevant company ID.
• The scope of the job may vary with the size of the operation and its primary line of business.
• Other duties as assigned.

Required Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Work in a high noise level environment.
• Ability to lift up to 70 pounds.
• Work with minimal supervision.
• Ability to handle stress.

WFS is one of the world's leading ground handling organizations, providing high-quality cargo, passenger, premium, ramp, baggage, and technical services across a network spanning over 188 locations in more than 22 countries on five continents. A career with us opens up a world of opportunity to develop your existing skills, learn new skills, and experience working with different customers and cultures with the sole aim of always delivering a world-class service.