Ambulatory Care Administrative Supervisor 1 Job at UC Davis Health
Department Description
The UC Davis Health Patient Contact Center is a developing service area tasked with providing the highest possible levels of patient / customer service to consumers seeking services or information within the health system. Contacts will be related to, but not limited to scheduling appointments and associated activities (registration, insurance verification, etc.), facilitating communication between patients and physicians, between physicians and other providers, and assisting with any questions consumers may have.
This position will have oversight of one or more communities for our primary care service lines.
Job Summary
Final Filing Date
04/27/2023
Salary Range
$2,272.03 - $4,310.34
Salary Frequency
Biweekly
Appointment Type
Career
Number of Positions
1
Percentage of Time
100%
Shift Hour
8 hours
Location
Patient Contact Center
City
Rancho Cordova
Union Representation
No
Benefits Eligible
Yes
We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs.
THIS IS NOT AN H1- B OPPORTUNITY
Responsibilities
The incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position serves as office supervisor and functions under the direction of the Department Manager, to supervise a large group of employees and provide accountability as delegated for the day-to-day operations of the designated clinic location.
Required Qualifications
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Recent experience supervising a specified unit of workers (including training, coaching, and/or mentoring staff).
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Demonstrated ability to work independently with little direction and strong decision-making skills.
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Problem solving skills to independently define issues, create viable solutions, and exercise delegated authority to take action for prompt and satisfactory resolution.
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Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
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Personnel management experience, including skills to interview applicants utilizing effective screening techniques, knowledge of standard hiring protocols, experience to objectively and constructively evaluate employee performances relating to specific job description, standards of performance and goals, and experience to train, supervise, offer conflict resolution, administer disciplinary action; initiate and follow through with corrective action up to and including dismissal.
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Organizational skills to prioritize, coordinate, and direct a variety of concurrent assignments in an effective and efficient manner.
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PC proficiency including the use of multiple computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e., scheduling, template maintenance, maintenance of demographic and insurance information).
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Administrative skills to oversee daily office operations; participate in development of policies, procedures and systems; handle facility, equipment and supply needs.
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Experience in practices and protocols related to medical office procedures, including but not limited to medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.
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Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county-funded coverage, and workers’ compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
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Knowledge of ICD-9/10, CPT, and HCPCS coding guidelines sufficient to accurately identify services performed, including diagnoses, procedures, and supplies.
Preferred Qualifications
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Recent supervisory / leadership experience in healthcare setting.
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Experience working with Decision Trees
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Familiarity with Contact Center Operations
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Sharepoint experience
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UCD / UCDH experience.
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Prior experience working in ambulatory operations.
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Previous oversight of a call center environment or high call volume division experience.
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Critical thinking skills to analyze, communicate, collaborate, and strategize effectively.
Special Requirements
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Must be willing to work variable days (including weekends), hours and locations as required to meet business needs of the practice.
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This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.
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The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.
Diversity, Equity, Inclusion and Belonging
At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve.
We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here.
As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected.
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
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