If you wish to be part of the BEST, please submit your resume today! GREAT MONEY & MORE FUN

Up to $100K/Year

CHANGE YOUR PRODUCT, CHANGE YOUR LIFE

We are looking for a take-charge Service Manager to lead a busy Service department. Candidates must have 5+ year's vehicle service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.

Key Result Areas:

• CSI and Customer Retention and Experience
• Service Technician Production and Profitability
• Service Drive Efficiency and Follow-up
• Employee Satisfaction and Retention

Major Duties and Responsibilities:

• Ensure smooth and profitable operation of service department.
• Be able to effectively manage both people and processes.
• Managing the front-end Service Advisor staff.
• Manage proactive follow up with current and previous customers.
• Oversee proper dispatching of work to service technicians.
• Monitor, interpret and evaluate reporting for technician productivity.
• Provide oversight to Service Advisors on their performance in key metrics.
• Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
• Lead continuous improvement efforts that support annual goals for service and cost control.
• Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Qualifications and Job Requirements:

• 5+ years of experience as a Service Manager in high-volume shop.
• Possess sound judgment and decision-making abilities.

Benefits:

• Aggressive Pay Plans.
• Comprehensive Paid Training.
• Employee Discounts.
• 401K with Company Match.
• Medical, Dental and Vision Insurance.
• Voluntary Term Life, Short and Long-Term Disability.
• Accident, Critical Illness and Cancer Insurance.
• Flexible Spending Account access.
• Legal Shield and Identity Theft Shield.
• Competitive Vacation Time.

PVM Enterprises, owned by Paul Veracka, is the largest and fastest growing Harley-Davidson dealer group on the East Coast.

Work in a fun industry that allows you to fulfill customers dreams on a daily basis. As Paul Veracka grows his family of Harley-Davidson dealerships, it allows him the opportunity to bring on board the most talented people in the industry. Experienced or not, don’t be afraid to apply, Paul’s dealerships are built on training our own; you will not be denied the opportunity simply because you haven’t done it before.

Paul Veracka’s current family of Harley-Davidson dealerships include 6 of the top 15 volume Harley-Davidson dealerships (600+ total dealerships) in the country.

• Manchester Harley-Davidson (Manchester, NH) - #1 on East Coast
• High Octane Harley-Davidson (Billerica, MA) - #1 in Massachusetts
• Rockstar Harley-Davidson (Fort Myers, FL) - #1 in Florida
• Motown Harley-Davidson (Taylor, MI) - #1 in Midwest
• Alligator Alley Harley-Davidson (Sunrise, FL) - #1 Southeast FL
• Palm Beach Harley-Davidson in (West Palm Beach, FL) - #2 Southeast FL
• Old Glory Harley-Davidson (Laurel, MD) - Fastest Growing in Country
• Stars and Stripes Harley-Davidson (Langhorne, PA) - Acquired Dec 2020
• New York City Harley-Davidson (Long Island City, NY) - Acquired Mar 2021
• MotorCity Harley-Davidson (Farmington Hills, MI) - Acquired June, 2021
• Patriot Harley-Davidson (Fairfax, VA) - Acquired February, 2023

If you wish to be part of the BEST, please submit your resume today!

Job Type: Full-time

Pay: Up to $100,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

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