Overview

Responsibilities

Where You'll Make an Impact:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Live! Casino & Hotel.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
• Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Follows Live! Casino & Hotel operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that partners can locate resources and products as needed.
• Provides quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
• Maintains regular and punctual attendance.

Skills to Help You Succeed:

• Ability to
• learn quickly.
• understand and carry out oral and written instructions and request clarification when needed.
• work as part of a team.
• build relationships.
• Strong interpersonal skills.
• Flexible work schedule.
• Utilizing conversational skills to engage with and understand our guests.
• Discovering and responding to customer needs through clear and pleasant communication.
• Prepare food and beverages to standard or customized for recipes.

Qualifications

Must-Haves:

• High school diploma or equivalent GED

• One (1) or more year(s) of experience.
• Must be able to obtain and maintain an Alcohol Beverage Control card and any applicable health certifications.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Ability to stand for long periods of times without sitting or leaning.
• Ability to bend, stoop and reach while assisting guests.
• Ability to carry trash bag weighing up to 25 lbs.
• Use of stairs and elevators

What We Offer

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!