Job Title: Bilingual Call Center Representative (Hybrid)

Location: Columbia, SC

Company Overview:

Cooperative Health has been serving the Midlands area since 1981. We are South Carolina’s largest and most cost-effective community health center system and we are hiring! We are looking for people who are passionate about providing accessible, high quality, compassionate healthcare in the Spirit of the Good Samaritan.

Position Summary:

The Call Center Representative provides support to clinical staff by handling inbound calls and scheduling appointments for Cooperative Health clinics. They gather from patient basic personal information such as name and date of birth (DOB). The Call Center Representative should be detailed oriented with good interpersonal skills is accountable for delivering excellent customer service in the Spirit of the Good Samaritan and in accordance with our mission, vision and values for all patients staff and visitors.

Principal Accountabilities/Responsibilities:

• Obtains and verifies current patient information from all patients.
• Accurately enters/updates patient information in Electron Health System (EHS)
• Notes patient arrival in Electronic Health Record.
• Prints schedules for upcoming appointments.
• Identifies patients in EHS; reviews EHS for needed updated demographics
• Register new patient if not in the system.
• Schedules and re-schedules appointments as needed.
• Answers telephone in a timely and polite manner.
• Provides top notch customer service to all patients, visitors, and co-workers.
• Accurately takes messages and conveys information to recipient.
• Transfers call to physicians and nurses when medically indicated.
• Protects/observes patient confidentiality per policies and procedures.
• Direct patients that indicate possibility or potential for self-harm.

*Perform other related duties as required for the smooth running of the department.

Education & Experience:

• High School Diploma or equivalent.
• Additional appropriate education may be substituted for one year of scheduling experience.
• Individuals who are bilingual/bicultural are encouraged to apply.
• Medical office experience preferred.
• Reliable internet connection.
• Must live in or near Columbia, SC.
• Must be COVID-19 vaccinated.
• Ability to operate computer and basic office equipment.
• Must be well organized and detailed oriented.
• Ability to work independently with minimal supervision.
• Must possess the ability to work independently and coordinate multiple tasks.
• Strong computer skills with proficient in Outlook, Word, PowerPoint, Excel, internet-based applications and the Microsoft operating system.
• Strong oral and written communications skills.
• Excellent Customer Service.

Equipment will be provided.

Physical Demands

• This position requires regular physical activity, including standing, walking, bending, kneeling, stooping, crouching as well as lifting and supporting patients.
• Ability to move heavy objects (20 pounds or more) short and/or long distances.

COVID-19 Vaccination Requirement Statement

Cooperative Health falls under Centers for Medicare and Medicaid (CMS) guidelines related to COVID-19 Vaccinations which will require employees to be fully vaccinated

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work.

Cooperative Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cooperative Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $16.25 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Hybrid remote

Work Location: Hybrid remote in Columbia, SC 29210

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