Bilingual Customer Service Representative Job at Paramount Staffing, LLC

Paramount Staffing, LLC North Charleston, SC 29406

$16 an hour
We are looking for bilingual (SPANISH) speaking individuals to join a fun-fill, culture driven contact center in North Charleston, SC. This is a great opportunity to gain office experience and use your customer service experience taking inbound calls for a utility company!

This job is 100% ONSITE

Pay: $16 / hour ($15 / hour base PLUS $1/ hour attendance incentive!!)

START Date: June 5th

Training Hours - 9 AM to 5 PM for FIVE weeks

Hours after training will be between the hours of 8 AM to 8 PM (you can choose your schedule!)

MUST have at least 6 months experience of customer service and bilingual (Spanish/English)!

This position is 100% onsite!

Job Title: Bilingual Call Center Representatives

Start Date: June 5th

Pay rate: $16/hour ($15 base plus $1 / hour incentive pay) – Paid Weekly!

Scheduling Expectations:
  • All agents must be available to work onsite full time
  • Schedules will be within the Hours of Operations: 8 AM to 8 PM
Job Description/Responsibilities:
  • First point of contact for customers via phone regarding their current utility services
  • Communicate effectively in both written and verbal communication fluently.
  • Demonstrate strong customer service skills to optimize the experience for each customer contact.
  • Complete necessary documentation to manage customer complaints, uses and subsequent solutions.
  • Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines
Requirements: Must be Fluent in Spanish

  • Must have 1 year of customer service experience
  • Strong verbal and written communication skills in both English and Spanish
  • Strong computer skills (Experience with Dual Monitor Screens, Windows-Based Systems)
  • Ability to pass a background check within 48 hours of accepting the position.



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