The role of the Call Center Agent is to build trusted relationships with members across their health care life cycle. This is done by assisting members with their customer service needs, educating members about management of their health and well-being, and owning customer service inquiries through to resolution.

Primary Responsibilities:

• Taking inbound calls for patients calling their doctor offices. Primary calls are for scheduling appointments
• Accountable for problem resolution of customer issues and to communicate resolution to appropriate parties
• Coordinates the provision of multiple services to patients performing a full range of administrative support services for medical offices including registration and scheduling of patients, tests, and other related duties
• Verifies and updates demographics, insurance, and other patient information
• Provides patient education regarding questions asked about scheduling, lab results, forms, etc.
• Meet departmental standards for production, quality and schedule adherence
• Demonstrate a cooperative, positive attitude in the workplace
• Perform all other duties as deemed appropriate to provide customer service
• Mentor new hires and existing staff in the efficient use of call handling best practices designed to ensure accurate and consistent call responses
• Providing Excellent Customer service to our callers and patients
• You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
• Qualifications – External
• Required Qualifications:
• High School Diploma / GED (or higher)
• 1+ years of call center experience
• 1+ years of customer service experience
• Ability to type 30+ WPM
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to multitask with multiple applications and monitors
• Ability to work 7am - 10pm Monday - Sunday (Must be able to work any scheduled shift within the hours of operation)

Preferred Qualifications:

• Healthcare experience
• 2+ years of call center experience
• 1+ year of customer service experience
• Bilingual in English and Spanish

Job Types: Full-time, Contract

Salary: $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 2 years (Required)
• Customer service: 3 years (Required)
• Healthcare management: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: Remote

Speak with the employer
+91 +13072047989

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