*Onsite position. Must be local or willing to relocate to Arlington, VA*

Attain Partners is searching for a Campus Service Technology Support Analyst for our client in the Higher Education industry! This is a full time position with highly competitive benefits. Apply today!

Works as part of a team providing phone, in person and digital support to end-users on the University’s campus services systems including those supporting dining and housing services. The position will work with users to troubleshoot and resolve technical and functional issues as well as working with staff on system documentation, testing, training and implementation of various teaching and learning technologies.

Major Duties and Responsibilities

• Addresses all support requests from end users either by phone, email or the University’s ticketing system
• Supports end users use of the University’s campus services including but not limited to, Dining systems with Transact.
• Works with University staff on testing, implementation, documentation of educational and instructional systems and other department projects
• Maintains, updates, and upgrades existing software and technologies as needed
• Participates in the evaluation and implementation of new applications.
• Evaluates and tests software packages to determine compatibility with existing systems, ease of use and maintenance, and suitability for user's overall needs and requirements.
• Develops project plans and manages software upgrades and new releases.
• Participates in on-going technological research.
• Performs other duties as assigned

Job Requirements

Education

Bachelor’s degree or related experience sufficient to enable the candidate to perform the duties of the position

Experience

• 3-5 years of related experience in software support and web applications, preferably in a higher education setting
• Proficiency using campus services technology tools (e.g. Transact, Starez, Lenel)
• Strong organization, time and project management skills
• Strength in problem solving hardware and software issues
• Ability to develop, edit and maintain websites
• Capable of reading, analyzing and interpreting general business periodicals, professional journals, technical manuals and legal regulations
• Adept at writing reporting, business correspondence and procedural manuals
• Ability to effectively present information and respond to questions from groups of administrators, staff, faculty and students
• Experience in defining problems, collecting data, establishing facts and drawing valid conclusions

Job Type: Full-time

Pay: Up to $65,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Arlington, VA 22207: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you, or will you in the future, require sponsorship to work in the United States?

Experience:

• campus services tech tools (Transact, Starez, Lenel, etc.): 2 years (Preferred)

Work Location: In person

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.