There's A Space For You At Park N Fly

Park N Fly is always looking to provide career opportunities to customer focused, hard-working and team-oriented individuals. Our employees are passionate about the work that they do every day and they know how to have fun while achieving business results. We look forward to learning more about you and making the most of your talent!

Benefits
Park 'N Fly provides competitive compensation with a sign on bonus! Comprehensive benefits including medical, dental, and vision insurance. Also, short term and long term disability, PTO, HAS with company match and 401(K) with company matching!

GENERAL SUMMARY:

Perform all duties associated with the cashier position including, but not limited to: collecting payment from customer, reading and accurately following documentations (revenue control equipment, etc.) making accurate change, preparing bank deposits, completing reports, and balancing all shift accounts.

Essential Duties And Responsibilities:

• Interact positively and pleasantly with customers and employees by using strong, clear and concise communication skills when conversing in person, on the phone, or on the two-way radio.
• Perform all duties associated with the cashier position including, but not limited to: read and accurately follow documentations (revenue control equipment, etc.) make accurate change, prepare bank deposits, complete reports, and balance all shift accounts.
• Properly operate all PNF systems, automated parking systems and other cashier related programs.
• Resolve minor customer complaints or concerns, get all necessary information and alert the Lot Manager as appropriate.
• May be required to act as manager on duty when requested by management team.
• Assist in directing employee activity as needed
• Maintain a clean and orderly working environment. Monitor entrances and exits for cleanliness and functionality. Keep work area secure and follow all safety procedures.
• Be alert and observant of any activity on the lot, both authorized and unauthorized, and take appropriate actions.
• Be flexible with work shifts/hours, including overtime, to service late flights, peak volume periods, vacated shifts, and other emergency situations.
• Secure customer keys as needed during valet parking situations.
• Follow all Company work rules and procedures as set forth in the Operations Manual and through managements instruction and direction.
• Answer phones, quickly, professionally and responsively.
• Maintain knowledge of all discounts, promotions, special offers, etc.
• Clearly deliver information and explain specialty programs including frequent parker as applicable.
• Determines the customers parking preference and offers other services, inspects vehicles for damage and records condition & accounts for and secures vehicle keys for customer.
• Drives customer vehicles to and from the entrance staging area and parking spaces.
• Safeguards contents and secure vehicle. Record parking location and transfer keys to the key office.
• Jump-starts customer vehicles on an as needed basis.
• Reports mechanical and cosmetic information on customers' vehicles to management.
• Drives safely and proficiently, and interact positively with the public through strong, clear, concise communication skills.
• Performs all duties associated with greeting customers including: read and accurately transcribe numbers, read military time, ensure accuracy of time stamp, complete reports, prepare envelope/key tags and file same.
• Conducts security patrols, observations, and general functions as needed.
• Performs other job related assignments as required including but not limited to assisting customers and/or drivers with luggage.

Additional Duties And Responsibilities:

• Perform other job related assignments as required.

Key Competencies: The following competencies strongly contribute to the success of an individual in this position.

• Customer Service: Manages difficult or emotional customer situations, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.
• Diversity: Shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, builds a diverse workforce.
• Ethics: Treats people with respect, keeps commitments, inspires trust of others, works with integrity and ethically and upholds organizational values.
• Professionalism: Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position.
• Dependability: Follows instructions, responds to management direction, takes responsibility for own actions and keeps commitments, commits to long hours of work when necessary to reach goals, completes tasks on time or notifies appropriate person with an alternate plan.
• Teamwork: Balances team and individual responsibilities, exhibits objectivity and openness to others views, gives and welcomes feedback, contributes to building a positive team spirit, able to build morale and group commitments to goals and objectives.

Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Concentration to detail, mental alertness
• Able to prioritize and multitask.
• Professional overall image and appearance.
• Customer service oriented.
• Ability to communicate clearly and articulately communicate, verbally & in writing.
• Proficient in Microsoft software applications, automated cashier systems, etc.
• Basic mathematic skills.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Upper and lower body mobility sufficient to raise arms overhead, stretch, reach, turn, bend, stand (up to four (4) hours uninterrupted), walk, and climb stairs.
• Prolonged standing or sitting.
• Minimum of 18 years of age.

Educational/Vocational/Previous Experience Recommendations:

• High school diploma preferred.
• Minimum of two (2) years customer service experience and/or direct contact with customers preferred.

Working Conditions:

• May be subject to traffic, noise, weather, vehicle fumes, and crowded accommodations.