This is not a remote position.

Gubagoo, an affiliate of Reynolds and Reynolds, is hiring for inbound chat operators. Our Chat Specialists provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.
Gubagoo is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.
Responsibilities:

• Handle a wide variety of customer inquiries via online chat
• Provide accurate information about products and services via online chat
• Narrow down on appointment information to schedule appointments
• Develop and maintain a knowledge base of the ever-evolving products and services
• Capture customer contact information for lead generation and client review
• Summarize interactions based on customer needs for client review

Qualifications:

• Previous experience in retail customer service or the automotive industry preferred but not necessary
• Must be able to type at least 35 WPM, 40 and above preferred
• Have a handle on basic internet and window based computer skills
• Strong ability to multitask is preferred, gaming experience is helpful
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to adapt to change and enjoy a quick paced work environment

Requirements:

• Excellent customer service skills and ability to work in a fast paced environment

Benefits:Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our College Station office, you can take advantage of our great training programs and facility amenities, including onsite dining, onsite medical center, and our fitness center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.What We Do At Reynolds

Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.

Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.

With products in over 70% of U.S. dealerships, Reynolds features the industry’s only Retail Management System. If you’ve ever purchased a vehicle at a dealership, there’s a good chance we had a hand in that transaction.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.

Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.

Job Type: Full-time

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Work Location: In person

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