About Us

Founded in 1973, O’Neil Digital Solutions (ODS) is a leading IT consulting firm specializing in the optimization of complex end-to-end business process systems for a multitude of business verticals including Financial Services, Digital Media, Healthcare, and Transportation industries. ODS provides high-touch bespoke software engineering, systems integration, and infrastructure management services to clients of all sizes and industries. From large scale mass communication projects to highly secure and confidential data analytics using Big Data frameworks like Hadoop and AWS Redshift, ODS has a broad set of proven technical capabilities that help companies make complex digital transformations. ODS offers state of the art publishing solutions through our customer-centric applications and services include electronic document delivery, web applications, high-speed digital printing (color and black & white), automated composition, offset printing, warehousing and fulfillment services. ODS is headquartered in Los Angeles, CA and also has offices/plants in Texas and North Carolina centrally located to serve clients across the country.

Summary

The Client Services Apprentice will work closely with the Client Operations and Client Services teams to gain an understanding of industry processes, internal workflows and streamlining initiatives. You will gain a high visibility into our industry and learn our entire workflow process, from sale to production. Our apprenticeship program is 90 days-long and begins on the production floor, working closely with our Production Control team. The first 30+ days must be done in-office, Monday to Friday. After a 30-day period, our apprentices are evaluated for a possible transition to in-office/hybrid work schedule.

Some apprentices (At or before 90 days) will receive offers for Client Advocate and Business Systems Analyst, salaried positions within our department that include bonus pay, Health, Dental, Life insurance, matching 401K, all as of day -1. Recent college graduates are encouraged to apply!

Compensation

Targeted Hiring Range: $21.00/hour (non-exempt)

Location

12655 Beatrice Street, Los Angeles, CA 90066

Duties and Responsibilities

• Complete required HIPAA and CMS General Compliance and Fraud, Waste and Abuse Training.
• Complete apprenticeship training course that includes frequent progress assessments.
• Become familiar with the types of language used in communication with members and clients.
• Understand file processing automation, job submission, and inventory processes.
• Become familiar with ONESUITE products and the integration with production.
• Training on Atlassian Jira & Confluence tools.
• Perform detailed review of client templates and year over year programming changes.
• Monitoring all daily print production/ File sweeps/ File Reconciliation/ Job Monitoring/Print File verification and quality check with the client operations team.
• Participate in reviews of the following processes with the production engineering and client operations teams /Litho Prep /Inventory Management /Bulk shipments /Sales samples.
• Special reporting and data analytics for various streamlining initiatives.
• Create, document and maintain standard operating procedures and best practices.
• Critical thinking and problem solving.
• Identify risks and provide proactive risk assessments.
• Perform other duties as assigned.

Qualifications & Requirements

• Bachelor's degree from an accredited four-year college or university or 2 year of relevant work experience in analytics, business development, developing process flows, process improvement, etc.
• Proficient with Microsoft Office products (MS Word, MS Excel).
• Must have a keen attention to detail, strong organization skills, and the ability to multitask on various projects.

Working Conditions

While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands to type. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

O'Neil Digital Solutions is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.