Client Success Specialist Job at Body Techniques
$50,000 - $52,000 a year
This is a remote position.
The Role
Body Techniques is growing and we are ready to expand our team!
The Client Success Specialist reports to the Sales & Client Success Manager.
You will be connecting directly with our clients and providers with an eye on maintaining a high quality experience for people providing and participating in our programs and events.
Your job is to keep the process of recruiting, onboarding and program delivery running smoothly. You will handle many of the administrative duties related to client success and account growth through outstanding service, attention to details, a sense of urgency, all while being an agent of positive change.
You will be focused on helping us grow our business through client retention and rapidly expanding our provider team by recruiting the best possible practitioners and providers.
Body Techniques is known for the high quality service we provide to our Clients, the Client Success Specialist (CSS) will be responsible for upholding our Client service standards. Our quality is maintained through professional and outstanding communication with Clients regarding their programs and events. In addition, the CSS is responsible for upholding the quality of Provider services through robust training and onboarding. If you are a warm, driven and welcoming person who truly enjoys supporting clients and team members, keep reading!
This role is entirely remote, we are seeking someone who can manage their time well and is self-reliant.
About You
Passion for building partnerships with Clients and Providers
Exceedingly clear and concise communicator
Collaborative and an agent of positive change
Highly organized
Process oriented, can follow it and create it equally
Tech savvy and able to teach others
Thrives in a dynamic environment and is a creative problem solver
Can manage shifting priorities
Has an appropriate sense of urgency
Reliable and consistent in showing up for the day-to-day
Reliable high speed internet connection
Day - to - Day
Team and client support
Filling open job assignments
Recruiting new providers and practitioners
Highly accurate and timely record keeping
Onboarding + Training
Account support as directed
Resource to providers
Basic data tracking and analysis
Creative problem solving
Ongoing communication to teams
Attends and leads meetings
Benefits
Body Techniques offers a comprehensive benefits package including:
- Health insurance
- Dental insurance
- Vision insurance
- 401K + matching
- PTO + Sick Time
- Fun work teams
- Positive environment
- Focus on wellbeing at work
- And more!
About BT
We are a dynamic Alameda-based company specializing in workplace wellness and stress management. Body Techniques has been calming the minds and bodies of tech professionals for over two decades with our on-site massage therapy, yoga, and fitness programs. We believe that wellness practices are foundational in creating a thriving work environment and flourishing employee wellbeing.
We are a fun, sporty, and dedicated group of people. A typical day at the work from home office includes a fast paced and dynamic work environment interspersed with a round of squats, a quick asana, or a run on the treadmill. If you are innovative, self-starting, dedicated, have a passion for both wellness and client services send us your resume!
EEO Statement
Body Techniques is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information. For individuals with disabilities who would like to request an accommodation, please reach out to us directly through our recruiting portal: https://jobs.bodytechniques.com/jobs/Careers
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