CLINIC SUPERVISOR

ST. JOHNS, FL | 210 CLINIC | FULL-TIME | SALARIED | BENEFITS PACKAGE

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care accessible to as many people as possible.

GENERAL STATEMENT OF DUTIES

The Clinic Supervisor is responsible for managing patient flow and works in a lead capacity for both the Scribes and Front Office.

ESSENTIAL FUNCTIONS

• Assists Practice Manager with supervision of all clinic staff and is the primary contact person for all front and back office staff.
• Assists the Practice Manager with clinic operations and audits as assigned.
• Work in conjunction with the Front Office and Back Office Trainers to ensure that new hire staff is adequately trained and consistently following the applicable Standard Operating Procedures and Workflows.
• Demonstrate outcomes as measured through established metrics and patient satisfaction survey.
• Assists the Practice Manager in coordinating employee evaluations and administering corrective actions.
• Interacts with patients and customers on a daily basis to resolve patient issues and concerns.
• Works in partnership with the providers and all staff to provide excellent customer service.
• Ensures, coordinates and leads through demonstration the responsibility for all clinic staff to collect patient copayments and past due accounts.
• Completes reconciliation of daily deposit to include balancing of individual front office representative deposits, counting cash, preparing bank deposit for pickup, ensure no discrepancies remain unresolved, etc.
• Ensures and coordinates that all front office staff verifies demographic and insurance information via real time eligibility or utilizing payor websites.

REQUIRMENTS & EXPECTATIONS

• Bachelors Degree Required
• Three years working experience in a medical practice or clinic. Previous supervisory experience in a medical clinic setting is preferred.
• Must have excellent interpersonal and communication skills. Demonstrates an ability to generate creative and innovative approaches to solve problems.
• Three years working experience in a medical practice or clinic. Previous supervisory experience in a medical clinic setting is preferred.
• Must have excellent interpersonal and communication skills. Demonstrates an ability to generate creative and innovative approaches to solve problems.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of front office procedures and patient flow.
• Knowledge of clinic payment policies and procedures.
• Knowledge of medical terminology.
• Knowledge of medical insurance plans.
• Skill in effective management of clinic staff.
• Skill in training/mentoring front office staff.
• Skill in delegating work duties to staff.
• Skill in creating/maintaining a professional and pleasant atmosphere.
• Ability to read, interprets, and applies policies and procedures.
• Ability to set priorities among multiple requests.
• Ability to interact with patients, medical and administrative staff, and the legal community effectively.
• Ability to work in a fast-paced environment.

ENVIRONMENTAL WORKING CONDITIONS

• Position is in a well-lighted office environment
• Use of standard office equipment including computers, copiers, printers, etc.

PHYSICAL/MENTAL DEMANDS

• Involves walking or standing approximately 90 percent of the day.

~ VISIT OUR WEBSITE FOR MORE INFORMATION - WWW.SE-ORTHO.COM ~

** This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. **

Job Type: Full-time

Pay: $41,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Medical specialties:

• Geriatrics
• Medical-Surgical
• Physical & Rehabilitation Medicine

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Jacksonville, FL 32256: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Practice management: 1 year (Preferred)
• Healthcare: 1 year (Required)
• Anatomy knowledge: 1 year (Preferred)
• EMR systems: 1 year (Required)
• Leadership: 1 year (Required)

Language:

• English (Required)

Work Location: In person

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