For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

PURPOSE OF ROLE

The Cluster Manager has the primary responsibility to drive retail performance within their designated portfolio. Through consistent planning and execution, they ensure all spaces in their portfolio deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results.

KEY PARTNERSHIPS & STAKEHOLDERS

This position reports into the Commercial Director East Coast USA

Direct Reports into this position includes Store Managers

Successful management of portfolio will require close collaboration with HR, Retail Training & Performance, Retail Operations, Logistics & Supply Chain, Finance, Marketing and Visual Merchandising

KEY EXPERIENCE, KNOWLEDGE & SKILLS

• Flagship or multi-unit management experience
• Track record of strong relationship management and collaboration
• Accomplished at team building, motivation, and development
• Proven experience in hiring, training, and developing sales personnel
• Strong leadership skills with the ability to performance manage, coach, and develop a team of sales personnel
• Excellent commercial acumen: ability to review market performance, take appropriate responsive actions and collaborate on improvement strategies and tactics

• Excellent organizational skills and a demonstrated ability to multi-task and manage varying stakeholders’ requirements
• Ability to problem solve and make decisions within business boundaries
• Strong written and verbal communication skills

• Proficiency with MS Office including Excel; POS Systems such as Cegid, Retail Pro, or similar
• Flexibility to work a retail schedule including evenings, weekends, and holidays. This position requires to be in stores 4 out of 5 days a week
• Boston Market experience (highly preferred)
• Boston based position, must reside or be able to commute daily from and to stores within Boston
• Ability to travel to New York Head Office for training / workshops

COMPANY BENEFITS

• Competitive medical, dental and vision insurance with fully company paid options
• 401k savings with company match without vesting period
• Generous employee discount and bi-annual complimentary products
• Up to 26 weeks of paid parental leave
• Starting 20 days of vacation with annual tenure increases
• 3 paid volunteer days annually
• Subscription to meditation programming through Headspace
• Subscription to mental wellness programming through Modern Health with 6 coaching and 8 therapy sessions per year for yourself and up to three family members