POSITION SUMMARY

Onsite Position in Little Rock, AR

This position will assist the Credit and Collections Manager and lead the Collection Specialists to provide customer driven service and protect company assets, while meeting all daily & weekly collection targets. This role serves as an escalation point for team members and is responsible for collecting and servicing larger client accounts. Work closely with the Accounts Receivable and Sales teams to resolve customer disputes timely. Model core values with a consistent professional demeanor.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.

Essential Functions Statement(s)

• Assist the Credit and Collections Manager with overseeing the daily operations of the team.
• Responsible for resource scheduling, timecard monitoring and team coaching.
• Communicate the status of delinquent accounts to the Credit and Collections Manager and sales team.
• Conduct weekly communication meetings with the Credit and Collections team.
• Prepare weekly collector reports summarizing prior week’s cash collections, collector aging, and outstanding credits.
• Work with credit team and sales to ensure that credit limits are properly communicated and adhered too, releasing shipments above credit limits only when appropriate based on business circumstances.
• Negotiate customer disputes to resolution and documents root cause.
• Model and adhere to all company core values.

POSITION QUALIFICATIONS

Education

• Associate degree (A.A.) in Business is preferred.

Experience

• 2 – 5 years’ experience in cash management, credit and collection operations and credit and collection systems as well as strong financial background in these areas
• Track record for driving improved performance.
• Excellent verbal, written and interpersonal communication skills.

Computer Skills

• Computer literate in a Microsoft Windows environment.
• Microsoft Excel – Intermediate level. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, and calculating numbers.
• Microsoft Word – Intermediate level. Must have the ability to perform functions such as changing margin settings, page orientation, and paper size, insert headers, footers and non-text objects.
• Microsoft Outlook – Intermediate level. Must have the ability to perform functions such as composing, sending, forwarding and replying to messages, attaching computerized files, utilizing calendar and task reminders, viewing several calendars, sharing calendars, creating and sending meeting requests, and creating contact lists.
• Internet Explorer or other web browsers – Basic level. Must have the ability to perform functions such as navigating through websites via hyperlinks and searching websites using various search engines and boomerang searches.
• Accurate 10-Key by touch, alphanumeric.
• Accurate typing skills, approximately 30 words per minute.

Other Requirements

• This position requires daily attendance onsite at Corporate HQ in Little Rock.
• Primary language used to perform this job is English.