Customer Care Manager Job at TWO MEN AND A TRUCK®
Starting pay: $50,000 - $60,000 annually
The Customer Care Manager's overall responsibility is to deliver the highest customer service to our customers and manage all customer claims. In this position, you will ensure the franchise is consistently operating in compliance with the franchise agreement,
TWO MEN AND A TRUCK® system standards, and applicable laws and regulations.
Responsibilities
- Promote and protect the TWO MEN AND A TRUCK® brand
- Handle all customer concerns and oversee the damage resolution process
- Maintain constant communication with customers throughout the process and vendors repairing damages
- Oversee vendor agreements and contract negotiations to ensure strong working relationships and cost reductions where necessary
- Update the damage sheet daily for tracking employee performance
- Contact all customer complaints within 24 hours
- Respond to all online reviews within 24 hours, and contact customers who leave negative reviews within 24 hours
- Follow / promote the franchise’s safety policies and/or procedures to prevent accidents and damages
- Organize and file job sheets
- Participate in regular training and development programs offered through STICK MEN UNIVERSITY® to further the knowledge of the system
- Drive communication upward through daily, weekly, and monthly reports of all functional areas for franchisees to review
- All other duties as assigned by the General Manager
Requirements
- A minimum of 3 years of business, management, or other relevant experience is required; TWO MEN AND A TRUCK® or moving industry experience is preferred
- Excellent oral and written communication and comprehension skills
- Outstanding organizational and time management skills
- Demonstrated ability to lead by example to motivate, develop, and direct people
- Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
- Strong decision-making ability
- Understanding of and commitment to customer service and TWO MEN AND A TRUCK® core values
- Valid driver's license and clean driving record; must be able to be insured under the current franchise auto insurance plan
- Must be proficient with the following Microsoft applications: Excel, Word, Outlook
This job posting is for a position at the individually owned and operated
TWO MEN AND A TRUCK® franchise located in Northbrook, Illinois. The employer at this location is TMT Chicagoland, LLC.
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.