Customer Care Specialist

An exciting opportunity exists for a passionate, customer-focused service professional to support our customers in our customer management center – a call center environment. This customer specialist role serves as the primary point of contact for our customers, providing assistance across a variety of interactions – leasing inquiries, general inquiries, payment processing and service issue resolution.

The company operates self-storage facilities nationally and is rapidly growing and evolving its commitment to exceptional customer experience. We are building a dynamic team of customer care specialists who are self-motivated to deliver above and beyond customer service.

Responsibilities

• This is a full-time position.
• Professionally represent the company answering telephone, email, text and chat inquiries from customers.
• Show accountability in identifying and efficiently fulfilling the needs of customers.
• Be focused and disciplined to perform the customer service priorities of this role, consistently following role expectations, practices, and procedures.
• Support the day-to-day operations directly related to customer management contributing to revenue performance, facility maintenance, customer loyalty and problem resolution. This will be accomplished through the navigation of online platforms, programs, communication tools, etc.
• Represent the company effectively to close leads for storage rentals originating online or from direct inquiry (not through outbound cold calling).
• Perform an assortment of administrative tasks that support key business processes such as: access assistance, simple lease management, customer collections, customer and activity record-keeping, etc.
• Effectively communicate and collaborate with the other customer care specialists and operational teams in the organization to facilitate the delivery of exceptional customer experience.
• Develop and maintain a solid understanding of the different systems and tools required to complete the tasks expected of the customer care specialist role.
• Serve as a positive team member sharing enthusiasm, talents and customer care experience with your colleagues.

Skills & Characteristics

• Experienced customer service professional who thrives working in a collegial call center environment.
• Self-motivated with a passion for helping customers by selling, servicing and solutioning.
• Strong interpersonal and communication skills, particularly listening and verbal skills.
• High integrity, genuine, easily trusted by others and consistently honor commitments.
• Adept at working independently and collaboratively.
• Quick learner, curious and interested in continuous learning.
• Logical, good judgement and strong problem-solving skills with attention to detail.
• Team player showing empathy and patience in dealing with colleagues and customers.
• Able to work under pressure in a fast-paced, multi-tasking environment.
• Bilingual (English/Spanish) preferred.

Qualifications

• Proven track record of working in a customer facing environment.
• High School Diploma or equivalent required.
• Experience using call center technology systems and tools is a plus.
• Able to work independently and stay focused on priorities with minimal supervision.

Note: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Employment decisions are based on qualifications, merit and business needs. We are an equal opportunity employer and value diversity at our company. We are committed to creating an inclusive environment for all employees.

We require all candidates that receive and accept employment offers to complete a background check and enter into a confidentiality agreement related to proprietary company information before being hired.

Compensation

· Competitive salary and performance-based bonus earning opportunities

Benefits

· A comprehensive benefits package is offered:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off

Schedule

• Full-time hours
• Weekday and weekend work
• Evening shift
• Mid shift

Supplemental Pay

• Performance-based bonus earning opportunities

Location

• 1700 W. Higgins Road, Des Plaines, Illinois

Work Remotely

• Friday and weekends shifts are work from home

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Evening shift
• Split shift

Weekly day range:

• Weekend availability

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Des Plaines, IL 60018: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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