The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Do you have the career opportunities as a Customer Service Agent you want with your current employer? We have an exciting opportunity for you to join CareNow which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

CareNow, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Customer Service Agent where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

Take inbound calls from customers asking about a wide range of topics. Understand and explain a variety of different services. Perform necessary data entry post-call. Troubleshoot Registration problems, connect customer to other departments as indicated and provide exceptional customer service to callers.

As a Customer Service Agent, you will:

• Insurance Verification and explanation of benefits to patients
• Respond / Answer incoming calls from customers routed from a CareNow clinic to a centralized queue and Quote estimated wait times
• Knowledge of Urgent Care EMR - able to access and read notes and referral orders, Register Web Check-Ins patients in EMR when indicated
• Trouble shoot/ resolve problems
• Communicate and coordinate with internal departments
• Make out bound calls to Web Check-In patients as needed, Follow up with patients with customer care questions

You will need:

• 1+ year of experience in a medical office setting
• 1+ years of experience in a Customer Service or help desk capacity
• Experience using Experity for electronic health records or an EHR system is required
• Must have proficiency in MS Word, Excel, PowerPoint, Outlook Express, Microsoft Outlook and Internet.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to handle complaint and unpleasant patients in a professional manner.
• Ability to be flexible in scheduling needs to cover peak call volume hours that clinics may be experience

This position is a work from home role but will require the ability to go into a clinic on occasion and must reside within the markets of Salt Lake City Utah or Denver Colorado.

The CareNow Urgent Care Clinic hours of operations are Monday through Friday from 8am – 9pm, Saturday 8am – 8pm, and Sunday 8am – 5pm. You must have the flexibility to work during those hours.

CareNow delivers quality, convenient, patient-centered urgent care with unparalleled service. We are in more than 100 urgent care clinics around the United States. We are committed to staffing our clinics with the most qualified and experienced providers. Our providers are dedicated to improving lives and leading the charge in urgent care medicine. Our physician-guided focus is centered on providing extensive resources. And we provide support to our growing CareNow® physician team. Our doctors and medical staff are trained in family practice, emergency medicine or internal medicine. We offer a wide range of primary and urgent care services for the entire family. CareNow is an affiliate of HCA Healthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Customer Service Agent opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.