Description:

• 0-3 years experience required.
• Takes inbound or places outbound calls to provide information to customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
• Can organize and handle calls with speed and accuracy.
• Can work with complex computer applications and resource materials.
• Can use multiple operating environments (Windows, DOS, Mainframe).
• Previous experience may be required.
• would love to see some call center experience or customer facing experience for more than a year.

Top skill set and experience

• Call center experience with not many gaps between jobs.
• Maximus or general dynamics experience is a plus Manager will reject if candidate has several gaps in work history of more than a couple months The agent will be in a call center handling on average 60-80 calls/day.
• We are a Third Party Administrator, TPA, that assists employers, candidates/employees, and clinics with employment screening related questions.
• Requirements for Customer Service I
• 0-2+ years’ experience in service (i.e. retail/restaurant), call center experience a plus but not required
• Reliable, good attendance (must be flexible on schedule based on business needs)
• Able to multitask and be detailed oriented; Good verbal and written communication skillsFast learner, as the worker will be interacting with other departments based on the questions/escalations received by internal/external client customers
• Flex schedule from 8am-8pm, with training schedule 9am-6pm for 2-4 weeks
• Temp to hire position depending on performance

Education required:

• High school diploma or GED entry level position - management level candidates will be considered over qualified.
• Onsite during training.
• After training, 1st and 3rd Wednesday each month, everyone works from home to ensure they can get logged in from home (contingency days).
• Once you hit a certain level in your metrics, can work from home Thursdays and Fridays.
• After training, team makes decision on what schedule will work based on team's needs.Mon-Fri only.
• No weekends.
• Will have advanced notice in order to arrange for certain schedule.
• Answering calls and emails- support 2 labs (Richmond and Gretna)- talk to employers, medical review officers, 3rd party administrators concerning drug tests for workers.

Job Type: Full-time

Salary: $15.00 - $16.00 per hour

Benefits:

• 401(k)

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Cincinnati, OH 45232: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Speak with the employer
+91 609-796-9502

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