We are a fast growing, industry leading online retail company based in Romulus, Michigan. We are seeking a full-time Customer Service Representative to take on many key functions within our business.

We are looking for someone to join our team who can communicate with customers through phone, email, text, Zoom, and chat, responding to customer queries promptly and professionally. You need to be able to work independently to provide information about our business’s products, take orders, and generally assist customers as needed. Providing excellent customer service is important to our company and should be important to you.

This position will also include handling our company’s social media pages, blogs, and newsletters, as well as some office management duties, such as planning office parties, maintaining the company kitchen, and handling media relations.

Please be sure to watch our short company video explaining our Core Values and what we are looking for in new team members: https://youtu.be/5jJvJKXeTO8

Submit your video response to us at Sales@LookintheAttic.com or text it to us at (734) 288-8814.

Qualifications:

· Excellent written and verbal communication skills, problem solving skills, and computer skills

· Excellent email skills required

· The ability to handle customer inquiries professionally via verbal or written communication

· Ability to use Microsoft Office Suite, particularly Outlook, Word, and Excel

· Document and update customer records based on interactions

· Develop and maintain a knowledge of our current products and policies

· Previous experience in customer service or sales

· Ability to prioritize and multitask

· A positive and professional demeanor

What will convince us you’re the right hire:

· Previous experience in customer service or sales

· A history of job stability – we are looking for a long term team member

· Watching the Company Core Values video and sending us a video response, as directed

· A positive attitude in your interview with a genuine passion for working with customers

· Demonstrating clear communication skills, both written and verbal

· Sharing our Company Core Values

Please be sure to watch our hiring video here: https://youtu.be/5jJvJKXeTO8 and follow-up as the video recommends!

This is NOT remote position. We are located in Romulus, Michigan near the Airport.

This is a long term position – we are looking for someone who would like to grow with our company and secure a responsible, dependable job. You will work directly with the owners and other employees within the building, including warehouse employees. We are strictly online, so you will not be working with customers face to face.

Job Type: Full-time

Pay: $10.95 - $20.38 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Romulus, MI 48174: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Did you watch our hiring video and submit a video as requested? The link is in the job description. WE WILL NOT ACCEPT YOUR APPLICATION UNLESS YOU SUBMIT A VIDEO.

Work Location: In person

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