Customer Service Representative Job at Rock Staffing.
Seeking Quality Customer Service Representatives in Norcross, GA
We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk at our main entrance. You will be the “face” of the company for all visitors and will be responsible for their first impressions.
The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
The goal is to make guests and visitors feel comfortable and valued while on our premises.
Responsibilities
- Serves customers by providing product and service information (such as placing orders, checking inventory, resolving shipping damage issues, assisting in warranty claims, and other ongoing support) and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Contributes to team effort by accomplishing related results as needed.
Skills
- Working experiences at the front desk or customer service in industrial manufacturing/Import-Export related environments is a plus
- Proficient in MS Office.
- Strong communication skills: both verbal and written
- Good people skills
- Ability to multitask and learn new material quickly
- High School diploma; additional qualifications will be a plus
SHIFT: 9:00 AM - 5:30 PM MONDAY - FRIDAY!!!! NO WEEKENDS!!!
STARTING PAY: $15.00/HR
If you are interested, please come into the office or call: (678)456-5770
You may also visit our office: Rock Staffing
2148 Duluth Hwy NE, Duluth, GA 30097 Ste 115
WE ACCEPT APPLICATIONS BETWEEN 9-11 AM OR 1-3 PM MONDAY - FRIDAY
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