Who We Are

Synchrogistics is a dynamic, rapidly growing third-party logistics company that provides industry-best problem solving, customer service and analytics to premier clients. We are searching for an entry level Customer Service Specialist to support our sales and operations teams. You will play a critical role in overseeing administrative duties, organizing key accounts, and maintaining Synchro’s high level of customer service required to continuously exceed our customers’ expectations.

This position is a great opportunity for candidates looking to get their foot in the door in logistics and supply chain management. We offer an exciting, fast-paced environment with real-world experience and a supportive, high-energy team around you performing at the highest levels. This is a great place to learn where work is both rewarding and fun.

What You’ll Be Doing

• Provide support to sales account managers and operations teams
• Organize shipments and ensure the necessary details have been communicated to all parties
• Input and process accurate shipment data in our TMS
• Schedule appointments with shippers and receivers
• Track and trace shipments and communicate updates to the customer
• Assist with billing and payment responsibilities as needed
• Support claims and document management
• Maintain relationships and communication with shippers, receivers and transportation partners to ensure smooth pickups and deliveries

What We Look For

• Driven, self-motivated, and results oriented
• Extremely organized with attention to detail and high sense of urgency is critical
• Ability to communicate effectively while balancing multiple responsibilities
• Takes pleasure in keeping busy and following tasks to completion
• Friendly over the phone and supportive with teammates
• Team focus - until everything is done, nobody is done
• Live and breathe Synchrogistics’ core values:
• Figure it out, Make it Happen
• Results Matter
• Passion & Grit
• Integrity
• Teamwork

What We Need to See

• Outstanding organizational skills and attention to detail
• Knowledge/experience of what excellent customer service is
• Excellent telephone and communication skills
• Basic computer skills including some knowledge of Microsoft Excel
• Ability to thrive and concentrate in a fast-paced open office environment

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Raleigh, NC 27609: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Of our 5 core values, pick one that means the most to you and describe why.

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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