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CUSTOMER SERVICE SPECIALIST

Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. We are seeking a passionate and customer focused Customer Service Specialist to join our team.

This vital position will act as a key contact and liaison for customers to ensure their total satisfaction. The Customer Service Specialist will interact with customers on an ongoing basis and responsible for entering orders, handling customer requests, and providing information such as pricing, scheduling, and shipment and delivery data in a timely, professional, and courteous manner. This position reports to the Customer Service Supervisor.

Key Responsibilities:

• Process/Input customer orders with a high degree of accuracy and attention to detail, reviews department reporting to ensure orders are being shipped and billed in a timely manner
• Release all orders timely and properly with all required details
• Track order fulfillment progress and proactively communicate exceptions to customer and management
• Provide product and pricing availability to customers
• Maintain and update customer portals/dashboards with order status
• Answers customer service phone calls, addresses all inquiries
• Ability to work and achieve established results with limited supervision
• Resolve customer complaints, while continually develop relationships and rapport
• Collaborate with internal functional areas on order confirmation, expedites, escalations and other issues, ensuring proactive, consistent, and timely communication to the customer.
• Participate and/or lead scheduled customer order status updates as required.
• Identifies solutions to increase efficiencies within departmental functions
• Other key responsibilities and tasks as assigned by Supervisor

Education and Experience Requirements

• High school diploma or equivalent
• 2+ years customer service experience

Skill Requirements:

• Proficient in Excel & Word skills required
• Oracle or equivalent sales order processing systems experience preferred
• Excellent verbal and written communication skills. Ability to effectively communicate with internal & external customers
• Demonstrated problem-solving skills
• Strong analytical, organizational and time management skills

About the Company:

Navico Group is the global leader in technology, systems, and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale.

Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

EEO is The Law

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com .