Customer Success Manager Job at ABC Legal Services

ABC Legal Services Longmont, CO 80501

Job description:

Docketly is a growing SaaS company in Longmont, Colorado. An appearance counsel provider for the legal industry, we find attorneys to stand-in on short, procedural hearings. We are looking for a passionate, hands-on, technical, innovative individual to join our growing Customer Success team. As a Customer Success Manager, you will be responsible for customer satisfaction in order to drive revenue growth. Our culture is casual, open, and direct.

Customer Success Manager Responsibilities:

  • Develop and strengthen client relationships in order to promote retention and loyalty
  • Assist with service adoption to fully integrate and increase client usage
  • Proactively reduce customer churn with consistent communication in order to continually approve upon services, provide top-notch support, and gain a full understanding of clients' needs in order to develop enhancements, iterate on software features, and in turn, delight our clients
  • Use Jira/agile methodology to continually improve upon client services and drive department performance
  • Develop materials and tools for clients to self-service their interests and needs
  • Collaborate with team members to continuously improve department procedures and operations

Experience & Skills for a Customer Success Manager:

  • 3+ years in Customer Success and/or Account Management
  • A comprehensive, deep understanding of the Customer Success Journey
  • Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
  • Prior experience working with SaaS business platforms
  • Experience in managing Enterprise Accounts
  • Metabase experience preferred, with sharp data analysis skills
  • Strong technical background with solid experience in software integrations
  • Exceptional people skills
  • Superior organizational skills

Compensation, Benefits & Perks of Customer Success Manager:

  • Competitive salary
  • Health Insurance - Medical, Dental, Vision, FSA
  • 401(k) with match
  • Paid Time Off & Paid Holidays
  • Casual dress code
  • Kitchen stocked with snack and drinks

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year




Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.