Customer Success Manager - CoPilot Job at College Possible Leadership Team
College Possible Leadership Team Remote
Manager, CoPilot Customer Success
College Possible National Office
About College Possible
As one of the largest and most successful college access and success programs in the country, since 2000 College Possible has helped put more than 59,000 students from disinvested communities on the path to economic mobility via completion of a college degree. Its proven near-peer coaching model, delivered by recent college graduates serving as AmeriCorps members, provides high-touch interventions proven to help students navigate and overcome the most common barriers to college access, retention and degree completion. Nationwide, College Possible students are three times more likely to earn a bachelor's degree within six years than their peers from similar backgrounds.
College Possible is a growing nonprofit coaching students from low-income backgrounds to and through college to break the cycle of poverty and empower the next generation of leaders. Our model has earned national recognition: the inaugural Evergreen National Education Award recognized our leadership in increasing access to and success in college for students from low-income backgrounds. It also earns to pof-field results: a Harvard study found that the program more than doubles a student's chance of enrolling in a four-year college, and our students are four times more likely to become college graduates than their low-income peers. College Possible has a budget of $33 million, more than 128 full-time employees and more than 321 AmeriCorps and VISTA service members. During the 2021-22 school year, we will reach an estimated 21,245 students in all 50 states, with the support of 169 partner high schools and 107 partner colleges.
College Possible is committed to diversity, equity and inclusion, and seeks to build a diverse workforce to create impact in partnership with the communities we serve. We welcome a diverse pool of qualified applicants. For each of its positions, College Possible is mindful about what best serves our students, and seeks to hire staff with relevant experience, skills and aptitude, and a commitment to the power of education. To learn more read our Diversity and Inclusion Plan.
Headquartered in Saint Paul, MN, College Possible operates regional sites in Chicago, IL; Milwaukee, WI; Omaha, NE; Philadelphia, PA; Portland, OR; and Seattle, WA; College Forward in Austin, TX; and has Catalyze partnerships in California, Iowa, Minnesota, New York, Ohio, and Tennessee. Learn more at CollegePossible.org.
Your Role as Manager, CoPilot Customer Success
CoPilot is a Salesforce application that empowers organizations to harness the power of Salesforce in a customizable college access format. Our partners depend on CoPilot to track their progress and report back data for a 360 view of student success. We partner with non-profit organizations and school districts to streamline their data integrity and accessibility; leaving more time to work with students! The ideal candidate will get excited about helping our partners find technology solutions to support students. The Manager, CoPilot Customer Success understands the power of Salesforce and to be able to translate that to our partners through problem-solving and forward thinking.
Essential Duties & Responsibilities:
- Work with a portfolio of partners (K-12, Higher Education Institutions, and Nonprofit Organizations) from exploration to implementation, to success, and provide continued support to ensure partners maximize the value of CoPilot.
- Develop collaborative relationships with our partners to support them through changes that impact their usage and ability to successfully support students.
- Analyze the different use cases and needs of each partner to provide a customized Salesforce experience (platform configuration and troubleshooting).
- Conduct formal presentations and CoPilot demos for various senior level audiences and external partners.
- Maintain regular communication with partners to ensure they are utilizing the features that align with their use case.
- Deliver personalized system administrator training for clients' points of contact.
- Document and analyze partner communications and system requirements in our internal Salesforce environment.
- Work closely with the Managing Director, CoPilot and the Director of CoPilot Services to ensure
- Manage external Salesforce and business consultants and support vendor relationship(s).
- Understand the strategic, long-term goals of the partner organization and the roles Salesforce and other future technology solutions will play in achieving those goals.
- Recommend technical improvements and innovations that enhance the overall features and functions of the CoPilot app, including, but not limited to, workflow and automation, improved UI, and data visualization.
- Host seasonal client engagement webinars to highlight new features and functionality.
- Participate in strategic planning conversations as CoPilot continues to scale.
- Assist with other projects as assigned.
What You Bring
Education/Certifications/Licenses:
- Bachelor's degree required.
- Salesforce System Administrator certification preferred (or it can be earned within six months of employment).
- Four plus years of college access and affordability experience in the K-12 space and/or 3plus years of CRM/data management.
- Systems experience preferred (Salesforce strongly preferred).
- Account management experience preferred.
- Experience designing, developing, and implementing Salesforce solutions.
- Well-developed computer skills, including proficiency in Microsoft Word, Excel, PowerPoint,Office and experience in database management.
- Superb project management and process mapping skills.
- Exceptional interpersonal and relationship building skills.
- Superb written and verbal communication skills.
- Strong prioritization and calendar management skills.
- Ability to work independently and enjoys creating and implementing new initiatives in a fastpaced environment.
- Ability to lift up to 15 pounds when needed
- Office environment with limited travel
- Ability to stand and/or sit for a minimum of 7 hours a day
What We Offer
- An opportunity for you to have a tremendous impact both internally and in the broader country
- a competitive salary commensurate with experience
- excellent benefits including complete health, dental, life, short-term and long-term insurance
- 401(k) retirement plan
- Encouraged sustainability through a generous paid time off program
- Personalized professional development and growth opportunities
To Join Our Growing College Possible Team
Please apply at: www.CollegePossible.org/careers Include a resume and cover letter.
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.