About Us

WonderX is a Wonder Group company where we explore, launch and build complementary businesses that all have the same goal – to offer access to the world's most delicious food—anytime, anywhere. We excel at ideating concepts, getting them to market quickly and intently focus on market feedback in order to learn and iterate so that we build new businesses that grow and scale successfully.

The Wonder Group is led by a team of experienced entrepreneurs including some of the most accomplished leaders and operators in the technology, culinary, and logistics industries. Backed by top-tier venture capitalists, we're moving quickly to pioneer the future of food.

If you join our team, you'll work in a supportive and collaborative environment where our culture and our values—Mastery, Compassion, and Courage—are taken as seriously as delivering an incredible experience for our customers.

About the role

At WonderX, we are looking for a Customer Success Manager to join our Revenue organization. This person will play a critical role in shaping the future of both the Customer Success function and broader Revenue organization. You'll play a role in developing the strategy and execution for growth and retention of our highest priority accounts. This role reports directly to our VP of Revenue. This is a highly collaborative, fast paced team who loves working and solving challenges together.

In this role you will

• Maintain relationships with decision makers at our partner companies, including c-suite, to establish a consistent and strong rapport
• Create a plan for each account to ensure goals are aligned, success metrics are agreed upon and a business strategy is in place to help our partners reach their goals
• Manage post-sales activity from relationship building, to retention, NPS and account expansion
• Achieve retention and account expansion goals for our strategic accounts
• Maintain a deep understanding of our product, operations and value proposition to drive high customer adoption, engagement and sell-through to ensure long-lasting successful relationships
• Ensure you have the right triage processes in place to escalate challenges or bring in the right support team members to handle customer service issues

The experience you have

• 3-5 years of Customer Success, Account Management or equivalent experience at a previous company
• Proven success in retaining, managing and growing Enterprise accounts over a multi-year duration
• Experience in building or contributing to a Customer Success team from the ground up, preferably at a hyper-growth startup
• Strong communication, written and engagement skills
• Analytical thinker with an ability to drive solutions from data
• Operating in ambiguity and demonstrated success of being entrepreneurial in a startup environment

Benefits

We offer a competitive salary package including equity and 401K with matching. Additionally, we provide multiple medical, dental, and vision plans to meet all our employees' needs as well as many benefits and perks that are not listed.

Base Salary Range: $105k - $136k

OTE Range: $150k - $195k