Mission City Community Network, Inc. is a non-profit organization of multiple clinics operating as a Federally Qualified Health Center. We are dedicated to serving low income families in the San Fernando Valley, San Gabriel Valley, South Bay and San Bernardino areas. We are committed to providing high quality care in the following areas: Adult, Pediatrics, Women's Health, Dentistry, Health Education, and Mental Health.

Position: Data Collector/Call Center Staff

Location: Mission Hills, CA
Status: Full-Time/Non-Exempt (40hrs/wk)
Schedule: Monday - Friday, Saturday

Data Collector is responsible for the accurate, timely, and quality collection, monitoring, and tracking of program data. To work with the evaluator in ensuring data collection is complete for reporting. Call Center Staff meet with clients to help determine eligibility for services, to enroll in services, and to facilitate the completion necessary registration, paperwork and forms. Call Center staff may also conduct and pre-initial screening and assessment, schedule appointments, and will be knowledgeable about all services and programs offered at the organization. Call Center staff are experienced in serving SMI, SED, SUD, and Co-Occurring Disorder populations.

Responsibilities:

Data Collector (.5)

• Works directly with, and is point person for CCBHC Evaluator
• Assist with preparation for GPRA data collection, validation audits, data submission
• Assist in tracking all CCBHC required data and reporting the measurement to evaluator
• Tracks completion of all screening tools associated with the grant
• Provides updates to clinicians when the clients are due for reassessment
• Entering of data into the SPARS system
• Internal tracking of other grant activities
• Collaborate with evaluator with the data collection and data analyst to obtain relevant information to track and trend quality indicators
• To assist with reporting, including outcome reports from EHR and/or SPARS
• To perform other related duties as assigned

Call Center(.5)

• Assesses client to determine eligibility and appropriateness for services
• Verifies client insurance; explains financial assistance options such as Medicare or Medicaid, sliding fee scales, community counseling options or deferred-payment plans; assist client in applying for qualifying health benefits
• Explains the services and programs to the client; answers client questions about receiving care; ensures the client feels welcome; schedules appointment with a clinician or other provider
• Provides information and referral to clients with mental health or substance use disorder needs, and/or seeking information on available services
• Provide information and referral assistance to callers seeking mental health, substance abuse, and community services
• Manage interactions with clients to ensure appropriate level of support is provided in an efficient manner
• Collet all core data elements required to input in database
• Provide referrals and services to community agencies as appropriate. Help patients connect with transportation resources if needed
• Refer and link client to appropriate services within the system of care that promote positive health outcomes, treatment adherence, and greater self-sufficiency
• Provide education and information to patients and their families, paying particular attention to providing education in a manner most suitable for an effective client learning experience
• Document all interactions/activities in client file in a timely manner
• Attend and actively participate in staff meetings
• Perform other duties, as assigned

Skills and Knowledge:

• Ability to maintain professional demeanor when handling crisis and abusive calls
• Excellent interpersonal, communication, and organizational skills
• Excellent active listening skills, problem solving skills, and ability to build trust/rappor with clients
• excellent phone skills
• ability to multi-task and able to manage high volume of calls
• ability to manage proper workflow of switchboard and assigned responsibilities
• able to perform tasks and projects effectively and in a timely manner
• perform any and all duties called upon by supervisor
• basic computer skills (Microsoft Word, Excel & Internet)
• must have the ability to learn quickly
• must be dependable and willing to work hard
• must have strong clerical skills
• with knowledge in customer care
• with experience in healthcare services
• with knowledge of insurances: Medical, Family PACT, CHDP, MHLA, is preferred)
• Ability to pass Basic Clerical Skills Test

Requirements:

• Minimum requirement, High school diploma/GED from an accredited from WASC.
• Bachelor's degree in healthcare related field, preferred
• Must have 1 year behavioral health related field, preferably with intake and/or mental health information and referral services experience
• Bilingual English/Spanish
• ability to communicate effectively in English and Spanish*, *a must
• ability to be flexible (Monday through Saturday) 40hrs/wk

Full-time status (30+hrs/wk) benefits include: Health, Dental, Vision and Life Insurance. Vacation, Sick, Holiday pay, and all other benefits mandated by law.

To Apply: Please email your resume/CV via email to HR Dept.

MCCN is an Equal Opportunity Employer

Job Types: Full-time, Part-time, Temporary

Pay: $16.50 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service, phone operator , call center: 1 year (Preferred)
• behavioral health related: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

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