Software Guidance & Assistance, Inc., (SGA), is searching for a Desktop Support Technician for a CONTRACT assignment with one of our premier Healthcare Services clients in Bay Shore, NY.

Responsibilities :

• Supports all end-user equipment including, desktop, laptop, printers, scanners, and hospital equipment
• Ensures service level commitments and deliverables are met.
• Service Delivery, adhering to documented Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Gathers data and compiles reports on KPIs, SLAs and other relevant data for management review
• Participates in executing service delivery and supports management in accordance with standardized policies, procedures and processes across programs and operational units
• Assists with the development and implementation of short- and long-term solutions, including planning, testing and implementing new and enhanced systems, while remediating production impacting incidents and outages
• Coordinates with vendors on break/fix issues as necessary
• Images, installs, and supports software for all workstation types
• Troubleshoots, supports, and repairs hardware.

Required Skills:

• High School Diploma or equivalent required
• Minimum of five (5) years technology service delivery experience in a corporate and high availability environment, required, including knowledge of end-user and network-based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices
• Experience with service delivery modes, processes, techniques, and tools, required
• Knowledge of Microsoft Operating systems (XP, 7) and Microsoft Office Suite software, and Microsoft technologies, including Active Directory, DHCP, DNS, GPOs, etc., required
• Knowledge of Citrix, Networking (TCP/IP, DNS), required
• Excellent written and oral communications skills as well as analytical and organizational skills, required.

Job Type: Contract

Salary: $25.00 - $30.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Bay Shore, NY 11706: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support (Required)
• Computer networking (Required)
• Windows (Required)

Work Location: One location

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