Essential Duties include the following.

(Other duties within the scope of this position may be assigned.)

• Participates well with the eCommerce team and displays a cooperative attitude with all team members.

• Maintains excellent attendance; consistently is at work when scheduled on time and works the entire shift

• Provides excellent service to customers and co-workers
• Does not create or contribute to a negative work environment by gossip or drama; respect and professionalism are required.
• Follows instruction in written or oral form; or asks questions to receive clarification.
• The ability to problem solve as needed.
• Understands and performs basic math; Addition, subtraction, multiplication, and division in all units of measure, using whole numbers, decimals, and common fractions.
• Performs duties in an efficient manner requiring a minimal amount of supervision or time to complete each task.
• Ability to meet the quota set by the Leadership and eCommerce team.
• Meets productivity standards – strives to increase production.
• Demonstrates attention to detail with accuracy and thoroughness.
• Computer and technology literate –Microsoft Office Suite, Internet Browsers, Digital Cameras, File Transfers, digital scales.

Lister responsibilities:

• Composes accurate, well-written, and well-stated descriptions for various unique donated items using proper grammar.
• Communicates well in written form or orally.
• Takes clear, appropriate, and well-composed pictures of items being offered on the auction site.
• Researches unknown items online quickly and accurately.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Understand and follow all listing protocols before, during, and after an auction is completed.

Shipper responsibilities:

• Positively represents Wabash Valley Goodwill with excellent customer service when interacting with customers for every interaction.
• Understand and follow all shipping protocols after an auction is completed.
• Chooses the best packaging method that will save materials and time.
• Looks for ways to improve the processes and procedures that promote quality, cost-savings, and time-savings
• Accurately tracks shipping materials for use and places orders for items needed.
• Identifies and resolves promptly, and used creative solutions to packaging problems as needed
• Manages customer service tickets submitted by online shoppers.
• Ensures accuracy when shipping; double-check that the item being shipped is accurately represented on the packing slip.

Supervisory Responsibilities

There are no supervisory responsibilities for this position.

Education and or Experience

High School Diploma or GED Preferred. Computer experience – keyboarding; typing skills. Experience with auctions sites a plus

Safety Statement

Associates are required to follow Goodwill safety rules and regulations, as outlined in Goodwill’s employee handbook.

• Responsible for reporting any potentially unsafe working conditions.
• Responsible for reporting any incident/accident that occurs within the shift it occurred.
• Responsible for wearing the proper protective equipment as assigned.
• Responsible to use the equipment & materials properly.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to type on a computer keyboard
• Ability to stand on feet for long periods of time.
• Ability to lift and or move up to 25 pounds; occasionally lift and or move up to 50 pounds
• Ability to use hand to finger, handle, or feel, and reach with hands and arms.
• Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus, ability to distinguish colors.

Work Environment:

While performing the duties of this job, the employee is regularly exposed to airborne particles. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

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