What do YOU get?
· FREE Daily Hot Lunch
· FREE Parking
· No Downtown Traffic
· Competitive Benefits Package (Medical, Vision, Dental, etc.)
· Vacation, Sick, and Personal Time for Fulltime associates
· 401k Matching
· $25,000 Company Paid Life Insurance
· $500 sign on Bonus after 90 days
· $500 Referral Bonus Offered
· Employee Room Discounts at Marriott and HEI Hotels
· Get paid Daily on demand through Daily Pay
· Career Growth
· Fun Work Environment
About us
Austin SouthPark Hotel is a full-service hotel in Austin, TX. We are customer-centric, fun, inclusive and our goal is to fulfill our commitment of love to each other through meaningful relationships, growth in our people and actively building an associate community of diverse cultures, backgrounds and experiences, all while providing comfort and hospitality for those away from home..
Our work environment includes:
- Food provided
- Growth opportunities
- Wellness programs
- On-the-job training
- Flexible working hours
- Safe work environment
- Lively atmosphere
Our Front Desk Agents assist guests with arrival and departure from hotel, while providing positive guests experiences.
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Signing bonus
COVID-19 considerations:
The safety of our associates and guests is our top priority. All team members are provided appropriate PPE and training to keep them and others safe.
Experience:
- Front desk: 1 year (Required)
- Hotel: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
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