Front Desk Agent Job at Springhill Suites by Marriott Charlotte Airport Lake Pointe
Springhill Suites by Marriott Charlotte Airport Lake Pointe Charlotte, NC 28208
$15.00 - $16.50 an hour
BRAND NEW SpringHill Suites near the Charlotte Airport.
SpringHill Suites are currently accepting applications for Guest Service Oriented front desk agents to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Ultimately, you will help create a pleasant and memorable stay for our guests following all Marriott procedures.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Provide information about our hotel, available rooms, rates and amenities
- Respond to guest complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Must be able to work 7am-3pm job does REQUIRE availability on weekends (Including on Sundays and holidays. )
- Following all CDC/Marriott COVID-19 guidelines and procedures for front desk and public spaces
- Restocking and Maintaining Market items and Coffee Station
- Maintain Cleanliness at the Desk and throughout Lobby area including Coffee Station and tables.
Skills
- Work experience as a front desk agent, receptionist or similar role
- Experience with Fosse is a plus
- Experience with 3rd party travel sites
- Great customer service attitude
- Excellent communication and organizational skills
Job Type: Full-time
Pay: $15.00 - $16.50 per hour
Schedule:
- Day shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- Charlotte, NC 28208: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Hospitality: 1 year (Preferred)
Work Location: In person
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