We are hiring our front desk team for here at the Tru by Hilton in Midland,TX!!

Primarily evening shifts. 3 PM- 11 PM

Full Job Description

SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets, checks in, and assigns rooms to guests
• Promptly and effectively deals with guest requests and complaints
• Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
• Assists sales and marketing efforts as directed by General Manager
• Handles confidential information with high integrity
• Maintains accurate cash, accounting, and reservation records
• Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
• Answers guest inquiries about area attractions, hotel services, directions or reservations
• Conducts wake up calls as requested
• Records pertinent guest information and issues in log book for opening managers review
• Keeps communal areas and lobby clean
• Assists breakfast hosts in replenishing food or supplies and cleaning as directed
• Assists with laundry as directed
• Follows company policies and procedures
• Other duties as assigned by supervisor or management

QUALIFICATIONS :

Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience. Hilton OnQ experience preferred.

Working Conditions:

• Will be required to work nights, weekends, and holidays.
• Will be required to work in a fast-paced environment.

Job Type: Full-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Hotel Experience: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: In person

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