Front Desk Clerk Job at Best Western Heartland Inn
About us
Best Western Heartland Inn is a small business in Mattoon, IL. We are professional, customer-centric and social.
Our work environment includes:
- Modern office setting
- Growth opportunities
- On-the-job training
- Relaxed atmosphere
- Safe work environment
- Flexible working hours
We are looking for a Front Desk Agent to join our team and provide exceptional customer service to our guests. The ideal candidate will be friendly, organized, and have excellent communication skills. Responsibilities include greeting guests upon arrival, answering phones, taking reservations, and providing information about the hotel and local attractions. The successful candidate will also be responsible for ensuring the front desk is always kept clean and organized.
Responsibilities:
- Greet and welcome guests upon arrival.
- Answer phones and respond to inquiries in a timely manner.
- Provide information about the hotel, local attractions, and other services offered.
- Maintain a clean and organized front desk area.
- Process payments and check-ins/check-outs.
- Handle guest complaints in a professional manner.
- Ensure that all guests receive the highest level of customer service.
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
- Weekend availability
Ability to commute/relocate:
- Mattoon, IL 61938: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience (Preferred)
Work Location: In person
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