Jamsan Hotel Management is seeking an energetic Front Office Manager to join our team! The Holiday Inn Express Southington is a 119 room renovated hotel (completed in 2019).

You will act as the ‘face’ of our company and ensure guests receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations and guests services, scheduling and training. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Train, supervise and support office staff, including receptionists, security guards and call center agents
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure company’s policies and security requirements are met
• Cover any/all call-outs that cannot be backfilled with other staff
• Schedule is based on needs of the hotel and business levels (this can included, nights/weekends/holidays)

Skills

• Proven work experience as a Front desk manager or Reception manager
• Hands on experience with office machines
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• High School diploma; additional certification is a plus

PREVIOUS HOTEL EXPERIENCE IS REQUIRED.

Job Type: Full-time

Pay: $42,000.00 - $48,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• On call
• Weekend availability

Ability to commute/relocate:

• Southington, CT 06489: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel: 1 year (Required)

Work Location: In person

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