Full Time Front Desk Agent Job at Holiday Inn Hammond, LA
Holiday Inn Hammond has an opening for a FULL TIME AND PART TIME Front Desk Agent.
Front Desk is often the first point of contact and first impression for our guests, so we're looking for a cheerful, friendly, and professional person to join our team.
Duties of Front Desk Agents include, but are not limited to:
- Welcome guests in a friendly, prompt, and professional manner
- Check guests in, issue room keys, provide information on hotel services
- Ensure proper identification is taken from guests at check in
- Answer phones in a prompt and courteous manner
- Upsell rooms where possible to maximize hotel revenue
- Accurately process all cash and credit card transactions using established procedures
- Take action to solve guest problems / complaints using appropriate service recovery guidelines
- May routinely book reservations for individuals and / or groups requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Candidates may attach a resume, or fill out an application at our Front Desk. Please be sure to include any prior hotel or other relevant experience. (No phone calls please).
We are a drug-free work place.
Starting at $10.50 per hour; Eligible for merit based increase after 90 days.
Job Types: Full-time, Part-time
Pay: From $10.50 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: One location
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