General Manager Job at Vogue Flowers & Gifts LTD
About Us:
WE ARE THE FLOWER EXPERTS. Vogue Flowers has been the florist of choice in Richmond, Virginia for fresh flower arrangements, cut loose flowers, and expert design and delivery services for over 38 years.
We have the expertise and knowledge to help our customers exceed their expectations! Our business is founded on a customer obsessed mentality, a strong get it done attitude and entrepreneurial drive. We are in the business of delivering love and emotion into people’s lives every day through beautiful arrangements!
About the Role:
Vogue is looking for a General Manager to be responsible for the efficient day- to - day operations of a florist wholesale and retail business which includes the supervision of up to 50 both FT and PT associates in various departments (Wholesale, Delivery, Design, Phone Center, Wedding and Sales) This person would be responsible for assisting the Vice President with the overall performance, direction, coordination, and evaluation of these departments. Responsibilities will include performing interviews and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Provide immediate coaching/feedback to associates who are not in compliance with expectations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required.
Essential Job Functions:
- Direct daily operations in a manner that optimizes resources and team member skills to achieve and maintain excellent customer service and profitability targets. Review and analyze financial reports to identify opportunities to increase operating efficiencies. Handle escalated customer inquiries, manage showroom merchandising, ensure adequate supply of bulk and/or packaged merchandise, oversee warehouse operations including receiving deliveries and dispatches. Lead daily housekeeping duties to ensure a safe, clean and welcoming environment.
- Coordinate with leadership to establish a staffing plan designed to meet seasonal volume adjustments and budget requirements. Oversee the hiring process for open positions. Complete performance appraisals, conduct performance reviews, determine compensatory rewards, and administer corrective action. Promote recognition programs for individuals and teams.
- Execute a strategic retail operations plan that aligns customer service, sales and volume building, merchandising, inventory management, budgeting and expense control with business and financial goals. Utilize standard operating procedures (SOP) designed to maximize efficiencies.
- Supervise vehicle and equipment maintenance and dispatch routes.
- Safeguard facility assets. Maintain an inventory control program to ensure inventory integrity and minimize shrink of merchandise. Monitor a facility security program to protect inventory, equipment, facility and staff.
- Direct and prioritize safety initiatives. Maintain a clean, safe facility to meet OSHA and EPA regulations. Promote safety, work safely and monitor employees for safe performance. Perform work safely as to not cause harm to yourself, customers, co-workers, equipment, or inventory. Utilize Personal Protective Equipment (PPE) as required.
SKILLS:
- Proven experience as a manager or similar executive role
- Commitment to unparalleled customer service
- Excellent communication and interpersonal skills
- Willingness and desire to work with the team to increase customer satisfaction and sales
- Flexible enough to manage multiple tasks; work effectively under pressure and with distractions
- Demonstrate patience when interacting with the associates and customers.
- Able to perform strategic planning for facility sales and operations
- Able to perform data analysis and utilize results to optimize performance and increase profitability
- Able to manage budgets, monitor and track expenses
- Able to utilize creative thinking and problem-solving skills to develop solutions
- Able to communicate clearly and effectively with all levels in the organization and external counterparts
- Able to consistently demonstrate customer-focused interpersonal skills and professional communication
- Able to consistently display servant leadership, build and motivate teams, and delegate responsibilities
- Able to maintain composure while managing conflict and stressful situations
- Attention to detail, accuracy and accountability
- Computer literacy to utilize MS Office products and POS systems
- Able to work in a fast paced, customer focused, team environment
- Able to work extended hours to meet business demands (50-55 hours/week)
EDUCATION AND/OR EXPERIENCE:
A combination of completed coursework and relevant experience may be considered in lieu of degree.
Education: Requires a Bachelor's Degree in business management or related field.
Experience: Requires a minimum of five (5) years of related experience in retail, wholesale, or related industry. Requires a minimum of two (2) years in a leadership role. Prefer previous experience managing daily business operations.
Work Environment
Essential job functions are primarily performed indoors in a climate controlled environment, however they may also be performed in a warehouse environment that is subject to seasonal temperatures and humidity, and outdoors unprotected from weather conditions.
Pay: Based on Experience ($60,000 - $80,000)
Benefits:
- 401(k)
- Dental, Vision insurance
- Employee discount
- PTO/Vacation
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